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At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

The Senior Technical Delivery Manager role contributes to Starbucks success by managing and facilitating the product release process and execution across the Digital Platform Engineering (DPE) organization. This role also supports various tech initiative delivery within the DPE organization.

The successful candidate is someone who enjoys bringing definition to complex technology projects and are skilled at navigating ambiguous new frontiers. This candidate has a technical background and attention to detail enable them to identify risks, drive development with predictability and challenge assumptions. Relationships and teamwork are important to how the candidate inspires and leads the teams to deliver their best work. This person is a team player that does what it takes; and also has an intolerance for mediocrity and are unafraid to take a stand on what you believe is right.

Job Description

• Lead the overall release delivery process, manage release activites and dependencies across products and teams

• Manage overall release schedule and coordinate with cross functional groups on cross team dependencies and release readiness activities

• Drive release status updates and provide clarity to all stakeholders, including the team, on progress towards the agreed milestones

• Measure release effectiveness leveraging data trends and metrics to improve the overall customer experience

• Support various tech initiative delivery by driving implementation planning, support testing, and go-to market planning and execution

• Coordinate project activities across associated project teams; track progress against established plans, report results with project stakeholders

• Develop project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating project and program plans

• Manage project timelines, clearly setting expectations, and realigning expectations internally as priorities change

Summary of Qualifications and Experience

• Bachelor’s degree in computer science, software engineering, information technology or related field, or equivalent experience

• Technology producer, Technical delivery manager, IT project management delivery or program management office experience (7 years)

• Managing digital product or service delivery and release in an agile environment (5 years)

• Able to work across disciplines for alignment on product delivery expectations

• Exceptional communication and presentation skills

• Experience working with distributed teams

Required Knowledge, Skills and Abilities

Leadership and Communication:

• Leads by example and builds teams with a confident and positive attitude, patience, honesty and integrity, and a strong sense of commitment, providing mentoring to team members

• Strong problem-solving and analytical skills

• Has the ability to know what is possible and what is not, and to know how to navigate project engagements efficiently and effectively

• Ability to engage in difficult conversations that result in positive, actionable outcomes

• Ability to navigate complex and diverse landscapes effectively

• Seeks and provides honest, transparent feedback

• Ability to lead high-performing project teams

• Ability to set expectations and hold individuals and team members accountable to their commitments

• Drives decision-making that favors compromise and alignment over consensus-building

• Excellent facilitation skills; ability to adapt approach and style to different types of engagements

• Ability to communicate clearly and concisely, both verbally and in writing

Acumen and Learning Agility:

• Expert-level knowledge of standards and practices for IT project and program lifecycle management activities and deliverables

• Understanding of IT program and portfolio management practices.

• Clear understanding of project technical activities, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4)data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.

• Expertise in productivity/collaboration tools, particularly Jira, confluence, ServiceNow

• Advanced skills in the MS Office Product Suite, Word, Excel, and PowerPoint

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

This position is based in Seattle WA and we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.