Salesforce.com, Inc Senior Technical Architect/Pre-Sales Engineer (Tableau Server) (SWE) in Seattle, Washington
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Customer Success Group
Tableau helps people to quickly see and understand their data. Our analytics platform fuels exploration, allowing individuals and organizations to quickly answer questions and drive concrete insights. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to help transform their organizations into data driven cultures. We are passionate about our products and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!
What you’ll be doing…
The Sr. Technical Architect (TA) - SWE is a new and exciting role within the Tableau Global Professional Services Organization. This individual and team are assigned to specific accounts, for a defined period of time (typically 12 weeks or less), where the sales team sees significant upside potential for the customer/prospect to expand their value and footprint of Tableau. These customers need to see Tableau working for them, with their data before making their buying decision. This role is different from a traditional Sales Engineer in that this function goes well beyond demos and sales support, and actually works on small projects for the customer to develop trust, show value, and educate them on the value of Tableau. This resource will work closely with the Sales team for the account, develop strong relationships with the customer, and be hyper focused on driving quick wins using their deep product expertise and creativity to solve business problems for the customer. It is expected that the candidate for this position will be highly experienced as a Consultant/Architect and proficient at end-to-end Solution Architecture and Customer Engagement. In this role, the candidate will be expected to spend more than 70% of their time either on-site or virtual with customers or working on customer-assigned work.
Within the Professional Services team the TA will be highly skilled in Tableau-adjacent technologies that help Tableau integrate in a complex customer deployment.
A key aspect of Consulting at Tableau is nurturing customers to drive adoption and renewals. The TA is responsible for guiding the engagement to enable those objectives and providing feedback to the Sales teams about future opportunities they may see at the account.
Some of the things you’ll be doing include …
Become an expert in the features, benefits and application of Tableau’s products – Deep understanding of our Server product(s) including Tableau On-Line, and it’s integration into client solutions, as well as an intermediate level of understanding of our Desktop/frontend product(s)
Conduct needs analysis, data reviews, and product demonstrations
Consult customers as an expert in Tableau APIs and how to use them to provide solutions to customer issues
Conduct discovery exercises, build detailed implementation plans and coordinate the delivery of the solution
Develop enterprise architecture and roadmaps for customers to help them plan for scalability in their analytics deployments
Communicate via phone, email, face-to-face and web meetings with customers, assisting and guiding them through the proposal and implementation process
Generate Pre-Engagements Brief and Post Engagement Summaries for customers
Provide ad-hoc onsite customer training and professional services
Provide time tracked Professional Services to Tableau customers
Assist Professional Services Management and Sales with specific scoping or technical / guidance in pre-sales discussions
Help identify trends, training needs and new programs / services
Provide a broader appreciation of business issues and translate more complex customer requirements into achievable Tableau technical solutions that fall outside of native functionalities
Build and maintain a library of reusable Service Delivery documentation and code (to include custom scripts and coding)
Participate in or lead ad hoc side projects for the benefit of the worldwide Services Delivery organization.
Mentor / coach other consultants
Who you are…
Experienced. 10+ years of relevant experience in Consulting or Pre-sales or Professional Services Delivery role in related industries. Experience dealing with large scale, technologically or functionally complex accounts, which are constantly challenging product capabilities. Extensive experience in Tableau and/or Tableau adjacent technologies (especially Server technologies). Data Architecture and Data Engineering. Salesforce implementation experience. Enterprise application integration experience.
Communication Finesse. Strong verbal and written communication of qualitative and quantitative business cases.
Eye for Detail. Exercise timely practice of attention to detail through thorough and accurate assessment to better understand cause and effect.
Analytical Problem Solver. Ability to define, identify and resolve problems with varying degrees of complexity.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
For Colorado-based roles: Minimum annual salary of $126,100. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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