Job Information
Nordstrom Senior Systems Analyst - Hardware Asset Management (Hybrid - Seattle) in Seattle, Washington
Job Description
Nordstrom’s ITAM Team is hiring! Supporting Hardware Asset Management is not only our job, but our passion. Our search is on for a dedicated Senior Systems Analyst who breathes relational data, loves bringing order to chaos, delights in documenting lifecycle planning, and has a background in technology procurement. IT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.
Always curious, Analysts understand how process and technology changes fit into the overall company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user.
A day in the life…
This position will focus on all aspects of Hardware Asset Management, including ServiceNow CMDB asset data upkeep, hardware procurement, hardware lifecycle management, IT Asset Disposition, and collaborative project planning supporting a distributed environment at scale.
This Systems Analyst will be a part of a larger Hardware Asset Management team that is agile and collaborative, working together to develop, implement, and maintain ITAM processes and solutions. We are very serious about our work, but we also know how to have fun while engaged in this crucial service.
Come join our team as we bring visibility to asset management, information security, and support our IT organization as a whole!
You own this if you have…
Business analytics experience in inventory management, audit, finance, procurement, lifecycle, or other disciplines focused on data quality (2+ years)
Experience efficiently processing customer requests for new device orders, break-fix, or replacements per existing policy and guidance
General knowledge and understanding of retail IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
Demonstrated success analyzing device options to meet the needs of the business, including tech compatibility
Ability to independently prioritize and proactively drives tasks that support program scope and measure ongoing effectiveness
Knowledge of ITIL fundamentals
Prior experience with ServiceNow
You will be successful if you have…
An entrepreneurial and innovative spirit to get things done quickly and efficiently without sacrificing standards and security principles
The ability to prioritize work and mitigate distractions
An understanding of Agile and Lean methodologies
Boundless motivation, results oriented focus, and commitment to providing outstanding customer service every day
Responsibility and ownership of data analysis and key deliverables
Excellent communication and collaboration skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $77,969 - $145,500 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!