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Wunderman Thompson LLC Senior Strategist (CRM + Remote Option) in Seattle, Washington

Who we are:At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.We are 20,000 strong in 90 markets around the world;our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.An important note on location and REMOTE options: While this role is part of our Seattle team, work can be done remotely for qualified U.S. based candidates. Due to client considerations and workflow reasons, candidates must be able to accommodate PST work hours as needed and without issue. Thank you!Who we are looking for:Wunderman Thompson is seeking a Senior Strategist with experience on CRM projects and quantitative brand research. This person will be responsible for driving user-centered strategic planning on a well known consumer brand. The right person will have experience in the General Market and an interest in the Hispanic Market. (Estimated focus of projects will be 70% general market and 30% targeted marketing to the Hispanic/LatinX community.) We are seeking someone familiar with brand research to include quantitative insights.You are skilled and a highly proficient expert in user-centered strategy and insight-driven design. You're someone who can synthesize and translate abstract and complex concepts and content into simple, innovative solutions that frame clear opportunities to build strong omnichannel customer experiences. You don't just develop experiences for single channel, you look at all the customer touchpoints and define the optimal experiences as customers move across our client's sites, apps and CRM communication touchpoints.You'rea seasoned practitioner who can zoom in and out andthrivesat the intersection of data, technology, and creativity. You enjoy pushing a vision and bringing it to life, getting your mind and hands in the details.You'rean empathetic champion of the customer, with an insatiable curiosity for their motivations and needs, fluent in the end-to-end customer journey. You flourish when thinking about the role ofstrategyin delivering world-class,omnichannel experiences across the customerjourney lifecyclethat drivesyour clients' business.You have an ability to look at a situation, deconstruct it, and devise a way to make it better. You're a restless futurist, inspired by brand and business innovation and emerging technologies, while remaining keenly focused on solving the needs of today's brands.What you'll do:Define |Work directly with clients at the outset of an assignment to define (or redefine) the right opportunity and the right problem to solve.Present directly to clients, gaining their trust by telling a concise and compelling story to explain our strategies and approach.Uncover| Provide analysis and artifacts to help devise world-class insights that contribute to thoughtful and potentially disruptive strategies. Constantly separate signals from noise in a large quantity of information and rapidly distill it for key stakeholders and creators. Share perspectives and recommendations clearly and persuasively (both orally and in written form), demonstrating a strong storytelling capability.Innovate|Develop deliverables such as research plans and analysis,briefs, customer journeys, roadmaps, andparticipatingin workshops.You'llprovidestrategic inputs throughout the creation of the ideal customer experience - from vision and conception to launch and optimization.Collaborate| You'll serve as a subject-matter expert in all things experience strategy and help lead