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Amazon Senior Program Manager , WW Benchmarking in Seattle, Washington


The vision of the WW Benchmarking is to enable every operation in the world to realize Best-At-Amazon performance levels. The foundational step in Benchmarking is to define accurately-aggressive performance targets for every process in every operation. These targets define efficiency goals for operations to achieve and are the base of Operational Plans (OP) for all participating networks, so they are formally defined as the productivity expectation for hundreds of Amazon sites worldwide. This formal definition of targets creates a pull for the rest of the elements in the program: Metrics, Tools, Content, Training, and Governance.

The NA Senior Program Manager is the owner for the Benchmarking Program in site types such as ARS, TNS, TSSL, and IXD. This program entails the setting of performance targets as well as leading the collection of best practices from best in class (BIC) sites, and implementation of governance mechanisms to ensure implementation of these BIC standards/best practices. From an analytical side, the Senior Program Manager will define and execute the analytical processes required to produce the targets all networks rely on. The candidate will manage an analytically-based initiative, notably coordinating technical and operational headcount. This role will require the Senior Program Manager to work with multiple organizations, and to prioritize a large number of requests.

Key job responsibilities

Target Setting: You will own the creation of accurate clusters of comparable sites for the region, identify statistically significant exceptions to apply to targets, and align VP level leadership for approval. This process will be completed for two critical inspection points, annually, within the region. You will be measured off of execution to project timelines, improvement in customer SLA’s, and reduction YoY in time spent on exception cases.

Best Practices: As part of the global "Best at Amazon" program, you will be the single threaded leader of the program for intake, approval, implementation and quantification of best practices. The expectation is that you can build a framework for executing the program in the region with relevant support teams. This would be done across people, safety, cost, environment, quality, and DEA. The measurement of success is based off dwell time of requests, conversion rate of best practices submitted, and savings or bps improvement following implementation.

Governance: The expectation is that you take part in the regional governance mechanism for validating adherence to BIC standard work.

Travel: The role will require 25% travel.

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

  • 5+ years of program or project management experience

  • Experience using data and metrics to determine and drive improvements

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

  • 2+ years of driving process improvements experience

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.