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Description

Are you interested in helping Amazon provide the best experience for selling on Amazon? The Selling Partner User Experience design team team invents and simplifies how Selling Partners sell on Amazon. We obsess over customer behavior and data to help us deliver customer innovation on a massive worldwide scale. As we reimagine the Selling Experience, we are building the foundation for how Selling Partners expand their business by selling across the world with Amazon. Our work impacts millions of people daily and is a critical part of Amazon’s global business. We provide the tools enabling Selling Partners (Sellers and Vendors) to successfully engage with Amazon to sell across the world. Selling Partners are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices, which includes hundreds of millions of unique and diverse products from Books, Electronics, Apparel, to Consumables and beyond.

As a Program Manager on Selling Partner User Experience design team team, you will be responsible for managing multiple internal programs to deliver on team goals. These programs are designed to continuously improve the selling experience by aligning new features to the tasks that matter most to Selling Partners, raising the quality bar on proposed and implemented designs, and driving fixes to identified experience issues. Familiarity with design thinking, such as UX design, design principles, design patterns, information architecture, or UX writing will be very helpful but is not required.

This is a role that will include interaction with operational teams and stakeholders a wide variety of office locations and countries, requiring a strong ability to communicate effectively and understand the different needs of each team. You should have experience leading key initiatives, from conception to launch in a rapidly evolving environment. As a program manager, you will be adding critical value by helping our organization operate at scale.

Key job responsibilities

General responsibilities may include:

• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

• Report on objectives, analyze data and drive improvements that are quantified with metrics

• Write high quality documents with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

• Work with program managers, UX designers, and business leaders to communicate and impact critical business initiatives

• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across projects

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Experience supporting Sellers or Vendors on sites such as Amazon Seller Central, Walmart Marketplace, Shopify, or similar

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.