Job Information
Nordstrom Senior Program Manager - Enterprise Insights - HYBRID in Seattle, Washington
Job Description
As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across Business, Merchandising, Product Management, Technology, Finance, Marketing, and Operations to deliver step changes in our results. Come join the Enterprise Operations team, which formed in April of 2023, and is focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom’s top strategic priorities. This role will support the Enterprise Insights Clarity Program that aims to provide trusted insights from one source of truth for leaders to make timely decisions and execute effectively. In this role, you will be responsible for leading the process to identify the business requirements that define our Enterprise metrics and Key Performance Indicators (KPIs). You will work with a cross-functional network including business, finance, and accounting SME's and leaders, product management, data science, and technology to identify an aligned-on definition of critical Enterprise insights and provide support throughout the governance process including adoption and activation of the insights for data-driven decision making.
A day in the life…
Establish a standardized and repeatable framework and playbook for aligning on the definition of enterprise metrics and KPIs.
Lead working sessions with subject matter experts and leaders across different domains and functions to determine business requirements for aligned definition attributes.
Synthesize input from working sessions into multi-use case options and present to KPI governance group made up of senior leaders for approval. This includes using your own experience and understanding to identify enhancements, gaps, and disconnects.
Communicate approved definition requirements to Clarity-process cross-functional partners for design and development discovery.
Bring complex definition requirements to life at varying levels of degree and audience in written and verbal form.
Serve as the Enterprise subject matter expert on the approved definition requirements.
Supplement other roles and responsibilities to deliver the Program’s initiatives, as needed.
The ideal candidate is motivated, resourceful, and results-oriented. This role will require a unique blend of strategic thinking, program and project management, and problem-solving skills, as well as the ability to take ownership and move with speed to help drive challenging, complex enterprise insights. The candidate will need to be comfortable working across stakeholder groups, including merchandising, technology, supply chain, stores, change management and communications. This position reports to the Director, Enterprise Insights.
You own this if you have...
Bachelor’s degree required; MBA or relevant Master’s degree a plus
4+ years of experience in program management, product management, management consulting, corporate strategy, finance or merchandising operations
Foundational understanding of retail industry operational and financial metrics and KPIs.
Experience using operational and financial metrics/KPIs a plus.
Basic understanding of data governance practices.
Strong storytelling, recommendation development, presentation development, delivery skills, and facilitation skills.
Strong interpersonal, verbal, and written communication skills
A visionary and innovative mindset to facilitate north star discovery and going beyond “this is the way it’s always been” mindset.
Ability to gather input from a variety of perspectives and produce a solution that addresses the majority in order to obtain consensus.
Ability to collaborate and communicate with cross-functional partners across all levels of the organization.
Ability to flex between details and big picture.
Ability to use multiple communication methods for gathering and aligning on requirements in lieu of short timelines and conflicting stakeholder schedules.
A curious and questioning mind.
Strong proficiency in PowerPoint.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $90,000 - $175,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!