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Description

We're on a mission to rewrite the rules of eCommerce by giving customers entirely new ways to engage with Amazon. With AI, we're unlocking the potential to turn information into useful knowledge, making it easier for customers to find exactly what they're looking for and get things done. We are working backwards from a vision of conversational, contextual, and interactive experience that helps customers find answers to product questions, perform product comparisons, receive product suggestions, and more -- in a store that sells everything.

Introducing: Rufus! Rufus is Amazon’s expert shopping assistant trained on Amazon’s product catalog and information from across the web to answer customer questions on shopping needs, products, and comparisons, make recommendations based on this context, and facilitate product discovery in the same Amazon shopping experience customers use regularly. Read more about Rufus on the About Amazon blog: https://www.aboutamazon.com/news/retail/amazon-rufus.

As the Senior Product Manager - Tech (PMT) for the Rufus Conversational UI foundations, you will own the core UI library (components, patterns, primitives) and interaction frameworks (server-driven UI) that enables the frontend experience across all conversational interactions with Rufus. The product leader in this role must demonstrate Think Big, Customer Obsession, Dive Deep, Invent and Simplify, and navigate ambiguous and complex scenarios (industry-wide and Amazon-specific) to deliver a portfolio of experiences to customers in a way that feel intuitive, predictable, and helpful.

With the rapid expansion of Rufus across surfaces (Amazon App, PC Browser, and Mobile Browser), this product leader will own the vision, development, launch, and continuous improvement of a new UI rendering framework and design system that will enable the Rufus experience to scale across all endpoints, locales, and use cases – with a specific emphasis on enabling team across amazon to accelerate the velocity of launching features with Rufus. You will work with talented engineers, UX designers, program managers, scientists, and product managers to innovate on behalf of our customers. The right person has technical understanding of frontend rendering technologies and the nuances of building UI experiences across mobile and web browsers. The right candidate must also have strong customer obsession, be comfortable with a high-level of ambiguity, able to build repeatable and scalable processes, and can deliver as independent operator, skilled at aligning resources and working cross-team to deliver on behalf of our customers

If you're fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!

Key job responsibilities

• Define and build a vision for the next generation of AI-powered shopping experiences on Amazon. This includes drafting documents that work backwards from our customers (PR-FAQ style) to describe key objectives, execution strategies, goals, and solutions. You will own annual and quarterly plans, feature requirements, resourcing asks, and more.

• Partner with stakeholders to design and align on roadmaps and goals. You will define and maintain a prioritized backlog, working closely with the development teams to understand feasibility and technical approach for each item.

• You will write feature requirements, review technical designs, and work across teams to craft disruptive solutions for complex problems.

• Define and execute various strategies for collecting user research and customer feedback. You will leverage both quantitative and qualitative data to evaluate launch readiness and identify areas to improve.

• You will evaluate technology trends to define a roadmap of features that delights our customers.

• Build and executive a go-to-market strategy for new features

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience working with UI frameworks and libraries. This includes a strong understanding of front-end development principles and best practices.

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• 4+ years of technical product or program management experience

• Technical background or experience working with AI and machine learning technologies would be preferred. This includes a basic understanding of how generative AI works and its applications in conversational AI.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.