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Description

At Ring, we believe distance shouldn't separate us from what we care about. That's why we're on a mission to keep people close to what's important. As a company, we're focused on helping our customers connect with the places, people and things that matter to them.

In the Ring app, our notifications and messaging are the most visible ways that we speak to our customers and alert them to what is happening in their most important spaces. In this role, you will build the vision, strategy and roadmap to reach our users where they are to ensure they receive clear, relevant, timely and engaging communications.

As a thought leader on the Ring app core mobile product team, you will shape our thinking on how to leverage notifications and messaging to improve overall user experience. Your work will directly impact how our customers experience our devices and services.

Key job responsibilities

In this role, you will:

• Craft the vision and strategy for the Ring app consumer notifications and messaging experience, and build alignment for it across product teams, cross-functional partners, and leadership

• Lead a cross-functional product team to execute against a prioritized roadmap

• Build best practices for how users manage notifications at the account, feature, location and device levels

• Identify new opportunities for notification and messaging channel innovation, health and performance, including through the use of artificial intelligence (AI), machine learning, computer vision, personalization and recommendation engines, and other technologies

• Collaborate with teams across Ring and Amazon to improve the notifications and messaging they send for their features

• Rapidly test and iterate to deliver new notifications and messaging types and content

• Partner with product and content designers to ensure that our notifications and messaging are clear, relevant, timely and engaging

• Partner with engineers and technical program managers to build our notifications platform, tooling and infrastructure

• Partner with business intelligence analysts to identify key performance metrics and build tools to track and monitor them

Basic Qualifications

• 7+ years of technical product or program management experience

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience working on notifications or messaging channels for a consumer mobile app or smart home device

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.