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Description

AWS is hiring a Product Manager, to develop, maintain and improve our operational business model for the new Skills Center program. The AWS Skills Center team engages both Individual Learners and Organizations in targeted audience segments and geographies across AMER.

In this role you will be responsible for managing the business KPIs and interpreting data in an ambiguous environment to inform business leaders towards program success. You will also function as the physical site leader for a Skills Center location in Seattle. You will create daily and weekly standard work requirements for on-site employees, as well as document lessons learned that will improve future sites cost and performance. You will collaborate across various functions within AWS T&C including Branding, Marketing, Strategic Operations, Communications, Product Delivery, Finance, and Product Launch as well as with AWS Technical teams . These collaborations will vary between running the business on daily deliverables up to long-term strategic business decisions that will influence the future of the program. You will also partner with AWS Public Policy, Amazon in the Community (AITC) and AWS Social Responsibility & Impact (SRI), along with local and national mission-driven organizations to facilitate awareness and participation from Skills Center target audiences.

The ideal candidate must have a proven track record of success in program management, communication skills, strong attention to detail, outstanding process improvement and operational excellence skills, a collaborative work style, and an unparalleled work ethic. The right candidate is extremely data-driven and comfortable with writing and executing on various types of communications and programs; has demonstrated experience working effectively in a fast-paced, high-pressure entrepreneurial environment with a strong desire to roll up your sleeves; and proven experience managing priorities and working effectively across a number of internal stakeholders. Candidates that are passionate for delivering free cloud skills training to learners will thrive in this role.

This is a unique opportunity to play a key role in an exciting opportunity running a physical location for AWS Training & Certification.

Key job responsibilities

• Develop a deep understanding of the Training and Certification business.

• Partner with AWS T&C Education Programs team, and T&C Strategic Operations; responsible for creating, measuring, and executing a cohesive business model for defined training offerings.

• Coordinate end-to-end planning of daily, weekly and quarterly activities/initiatives across all work streams (e.g., Branding, Marketing, Strategic Operations, Communications, Product Delivery, Finance, and Product Launch)

• Use data and Key Performance Indicators (KPIs) to optimize and continuously improve program processes and procedures.

• Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.

• Report on critical milestones within a new site launch, including activities to coordinate across regions and/or localization for global roll-out.

• Manage and execute internal team communications to ensure cross-functional teams are informed and aware of program updates

About the team

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower new learners to build cloud skills.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

This position involves possible weekend on-call responsibilities for any escalations that may arise at active Skills Centers. For any escalations outside of normal working hours, we work together to resolve the root cause to ensure that same issues doesn’t require escalation twice.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Knowledge of key customer experience metrics and methodology (e.g., NPS)

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

• Experience in using statistical analysis to identify issues or opportunities for improvement

• Experience working in a physical store

• Experience owning technology products

• Bachelors degree or equivalent experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.