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Swedish Health Services Senior Patient Services Specialist in Seattle, Washington


The Patient Service Coordinator II licensed provides support and clinic coordination of multiple patient care services, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary. As a member of the physician practice team, this position acts as a professional liaison with patients, families, and other departments.

  • Greets and prepares patients for the practitioner. Obtains and records vital signs and other appropriate information, such as height, weight, drug allergies, current medications and presenting problem.

  • Schedules multiple, sequential procedures and diagnostic tests as directed by the physician.

  • When scheduling appointments, coordinates clinic schedule to optimize provider and care team availability on multiple campuses.

  • May draw blood specimens, label, and prepare specimens for processing. May assist in diagnostic tests and clinical procedures to appropriate level of training as established in procedures.

  • Obtains non-invasive body fluid specimens.

  • Under the supervision of the practitioner, informs patient of lab results, calls in prescriptions to pharmacies, and returns practitioners phone messages. Documents all interactions in the patient’s medical record.

  • Uses SMC computer systems efficiently and effectively. Is able to learn new computer applications as they evolve.

  • Schedules outside clinic appointments, diagnostic tests, non-invasive procedures, and surgical procedures. Coordinates with other departments involved in patient appointments and care, such as transportation and interpreter services.

  • Contacts patients regarding appointments or changes in appointments, as needed. May perform discharge follow-up phone calls, as necessary.

  • Schedules inpatient admissions when requested.

  • Acts as a courier between various departments for delivery and pick-up of confidential patient material and/or specimens.

  • Completes initial prospectus on newly referred patients and distributes to the appropriate individuals. Obtains pertinent records/films in preparation for first visit, and scans them appropriately.

  • Registers and consents patients, ensuring the completion of required forms, if necessary, at clinic site. Collects insurance co-pays as required by clinic site.

  • Requests patient records as needed and scans them in a timely manner to the electronic medical record.

  • Keeps patient exam rooms clean, orderly and stocked and maintains equipment if applicable; disposes of contaminated items according to Swedish Medical Center Exposure Control Plan; anticipates practitioners’ need for medications, supplies, and equipment and plans accordingly.

  • Documents complete and accurate information as appropriate in the electronic medical record. Scans patient medical records into chart.

  • Answers multiple practice phone lines and triages calls demonstrating, a) decision-making ability regarding appropriate routing of calls, b) ability to manage other multiple interruptions, c) ability to maintain a helpful and responsive demeanor, and d) excellent customer service.

  • Uses paging systems effectively; initiates pages for staff and notifies appropriate staff when page/call is returned.

  • Accurately communicates pertinent patient information assuring safe patient care outcomes to appropriate caregiver.

  • Acts as a patient advocate in appropriate clinic functions.

  • Assists in problem solving around patient flow issues (e.g. wait time concerns).

  • Identifies special needs of patients (e.g. need for interpreter, too ill to wait at front desk) and communicates appropriately to unit staff.

  • Verifies patient insurance coverage utilizing computer applications and documenting same on prospectus. Obtains referrals/authorizations for services per insurance requirements.

  • Assists in resolving billing issues for patients and/or directs patients to the appropriate personnel. Reconciles charge tickets against current schedule on a daily basis as directed by the clinic administrator.

  • Rectifies any charge discrepancies, if required at clinic site.

  • Completes data spreadsheets in a timely manner, if required at clinic site.

  • Accepts responsibility for all aspects of the position. Establishes and adjusts priorities based on patient acuity and changing clinical situations.

  • Organizes work to perform multiple functions concurrently, demonstrating ability to respond appropriately to multiple requests from staff, patients, physicians, etc.

  • Recognizes and responds to patient, facility, and environmental emergencies. Acts as a resource during emergencies.

  • Participates in other duties as requested by supervisors or charges, and remains flexible at all times.

Required qualifications:

  • Graduate of certified medical assistant program

  • 1 year Medical assistant experience in a healthcare setting required (i.e. physician’s office, scheduler, etc.).

Preferred qualifications:

  • Associate's Degree Or equivalent from a two-year college or technical school with emphasis in Health Care.

  • Experienced in obtaining insurance verifications, referrals and authorizations.

  • Experience with Epic.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: 140339
Company: Swedish Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Address: WA Seattle 1101 Madison

Swedish Health Services is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.