Job Information
Nordstrom Senior Manager, Program Management for Enterprise Operations - HYBRID in Seattle, Washington
Job Description
Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in retail. We have a relentless drive to exceed our customers’ expectations. We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers Feel Good and Look Their Best. Our goal is to be the best fashion retailer in a digitally connected world. Given these ambitions coupled with the ever-changing and increasingly complex retail landscape, Nordstrom has established a centralized team, Enterprise Operations, that partners closely with leaders across the enterprise to deliver step-changes in the Company’s results. We are searching for a leader to join our team and help us to transform enterprise strategy into sustainable, consistent, and agile delivery.
We are hiring a Senior Manager, Program Management for Enterprise Operations. You will play a critical role in driving our transformation roadmap, focused currently on Inventory Control and Loss as an enterprise program and FY2025 JWN Key Tactic. You’ll do this by identifying the immerging risks in our business, develop and leading the enterprise control tower, and shaping and influencing the necessary operational, financial, and technical controls needed over our inventory to reduce risk, increase our confidence and predictability of financial outcomes, and align our physical, logical, and financial views of inventory. This role will also serve as a critical coordination point across multiple stakeholder groups and requires an experienced professional able to facilitate and drive results in a fast paced and demanding environment, leveraging their strong interpersonal, leadership, communication, and analytical skills.
A Day in the Life...
Support the newly created Control Activation Team, a cross-functional working group tasked with identifying emerging inventory-related risks. Lead the identification, prioritization, and analysis of risks while also developing the proactive monitoring and signals necessary to identify potential future issues.
Develop sustainable monitoring of the key signals that would indicate potential inventory risks and necessitate immediate intervention. Drive cross-functional executional clarity (who, what, when, how often) for all monitoring to ensure signals are turned into action.
Work directly with subject matter experts to identify and remediate areas of risk and inventory-related control gaps that require incremental monitoring and preventative controls, prioritizing those that pose the largest financial and operational risk.
Partner with core Inventory Control & Loss workstreams and leadership to identify, ideate, implement, and verify that new controls appropriately address Control Activation Team findings (current and future) and minimize risk across our complex operations.
Influence program and adjacent roadmaps to tighten the inventory control environment, increase operational signals and visibility, and align our physical, logical, and financial views of inventory.
Manage multiple stakeholder groups across the enterprise (including product, tech, accounting, finance, operations, and internal audit), creating alignment and prioritization, raising issues requiring decisions or input, mitigating risks, and resolving conflicts.
Manage and lead complex projects, understand interdependencies, identify solutions that consider sequencing and value creation, and optimize for enterprise outcomes.
Engage senior leadership by proactively reporting progress, identifying roadblocks, and proposing workable solutions to challenges.
Supplement other roles and responsibilities to deliver the program’s initiatives, as needed.
You Own this if you Have...
Bachelor’s degree required; MBA, CPA, or relevant master’s degree a plus.
9+ years of experience in program management, product management, management consulting, finance, internal audit, or inventory operations with progressively larger responsibility supporting cross-functional teams
Retail and finance/accounting experience required; audit experience a plus
5+ years of experience working with senior-level executives
Strong track-record for driving organizational change
Strong ability to lead cross functional teams through influence
Experience articulating and implementing strategy-to-action plans
Experience working and executing on projects in cross-functional and cross-business unit environments
Extremely organized with strong time-management skills
Deep understanding of technology enablement and current technology tools
Excellent interpersonal, verbal, written communication skills
Customer obsessed with an eye for continual improvement
Strong proficiency in Excel and PowerPoint (e.g. storytelling)
Ability to handle ambiguity and change, while still translating ideas into action
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $126,500 - $210,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!