Flyhomes, Inc Senior Manager, Brokerage Operations in Seattle, Washington
As the Senior Manager of Brokerage Operations, you will lead the operations team in building world class scalable processes to provide a seamless experience to FlyHomes customers in buying and selling their home, and to FlyHomes sales team in helping our customers achieve their goals using FlyHomes products and services, while maximizing efficiency, productivity, and profits for FlyHomes. You will evaluate current sales processes and recommend program changes that drive performance and growth in the field. You will also be involved in end-to-end ownership of the research team services and products. Reporting to the head of brokerage, you'll play a key role in ensuring that the leadership team has the best data on performance and initiatives are driven to completion with the highest possibility of success. Buying and selling a home is one of the biggest events in someone’s life and this role will play a big part in helping to make such an important decision. What you’ll do: Build thoughtful business operations processes for providing industry-leading service and customer experience to every single customer, while supporting aggressive scaling and growth targets. Create and track key business metrics to help assess overall health of the operations team and business, and uncover growth opportunities, while recommending actions to leadership. Find ways to improve the FlyHomes customer experience by analyzing, monitoring, and reporting on the effectiveness of our sales team in helping our customers achieve their goal. Develop innovative ways the brokerage operations team can continue to improve its services and products, as well as identify opportunities to offer new value to its customers. Own development and communicate the long-term vision and goals that drive strategies for a portfolio of operations team products and services. Through innovative solutions and ideas, increase productivity and efficiency of the operations team while continuously reducing costs. Analyze and share data for speedy and quality business decisions, increase effectiveness of FlyHomes programs and services. Regularly lead focus groups and run statistical tests, to improve processes, and measure results by analyzing data from these experiments. Mentor, train and develop team members (operations specialists) for career progression and learning. Work closely with other functional leaders in real estate, analytics, product management, marketing, and engineering to help FlyHomes redefine real estate. Leverage listening, presentation, relationship, and analytical skills to influence decision making across the organization, including up to executives, across to peers, and down through the rest of the organization. Requires a Bachelor's degree in Business Administration or related field plus 2.5 years of experience. requires 2.5 years of experience with the following: Operations, product management, and/or general management; Business analysis acumen with superior analytical and quantitative skills; Data technology including Advanced Excel, BI tools, and basic SQL; Managing multiple projects simultaneously and collaborating across multiple functions. Telecommuting is permitted. 40 hours/week. Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply https://www.jobpostingtoday.com/ Ref #14140.