Work in Washington Veterans Jobs

Company Overview Join Diamond Parking, a dynamic and evolving leader in the parking management industry, as a Senior IT Technician. Our mission is to provide reliable, efficient, and innovative parking solutions. We are looking for a tech-savvy, customer-oriented professional to be a part of our IT support team. Job Description As a Senior IT Technician at Diamond Parking, you will be the first point of contact for our internal staff experiencing IT issues. This role involves handling inbound calls and emails, creating, and managing support tickets, resolving technical problems, and escalating issues to higher-level support when necessary. You will play a critical role in ensuring the smooth operation of our IT infrastructure and helping our team stay connected and productive. Key Responsibilities Respond to inbound IT support requests via phone and email. Create, track, and manage tickets in the helpdesk system. Diagnose and resolve technical hardware and software issues. Guide users through step-by-step solutions in a clear, concise manner. Escalate complex issues to senior IT staff or external support as needed. Follow up with users to ensure their IT systems are fully functional. Document resolutions for future reference and contribute to the IT knowledge base. Assist in maintaining and updating IT documentation and procedures. Requirements Proven experience as a Sr IT Technician or similar role. Familiarity with common IT support processes and ticketing systems. Strong understanding of computer systems (hardware/software), networks, and troubleshooting techniques. Excellent problem-solving and communication skills. Patience and ability to work under pressure. High school diploma or equivalent; further education in computer science or relevant field is a plus. Preferred Qualifications Certifications like CompTIA A+, Microsoft Certified, or similar. Experience in a parking management or similar industry. Working Hours and Environment Standard office hours apply, with occasional requirements for overtime during peak periods or system upgrades. In-office in Pioneer Square, Seattle, WA Status: Full-time / Non-Exempt Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting. Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met. Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Diamond Parking and Associate Companies is EEO Employer/Disabled/VETs, dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin, marital status, veteran status, the presence of mental, physical, or sensory disability, sexual orientation, or any other