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Description

At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams anywhere on Earth (with more than 100K Customer Service Associates (CSAs) from 150+ sites across 40 countries in 20 languages!).

Amazon Customer Service provides world class help to solve individual customer problems. But they also dig up root causes to prevent future problems from happening to other customers. If you too have a knack for applying local learnings to drive WW and long-lasting improvements on behalf of customers, you will be right at home with us. If you thrive in simplifying the complex, deriving insights from numbers, and enabling your team to move thoughtfully and quickly forward, we’re the team for you.

If you have a passion for elevating your business team’s ability to deliver on key goals with a high bar for cost efficiency, look no further and join our team!

The Americas Customer Service Finance team is looking for its Senior Financial Analyst FP&A. In this role, you will be partnering with our CS FP&A, Operations, Capacity Planning, Human Resources, Operation Excellence teams to name a few. Our operations span from USA to Colombia, South Africa, Philippines … in total 8 countries as well as outsourcing partners across the world.

The FP&A role is critical to ensure controllership in execution and collecting risk and opportunities and translate them in financial insights to business leaders and finance leadership. By joining us, you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges.

Key job responsibilities

• Perform Month end close related activities

• Execute monthly, quarterly, and ad-hoc reports related to Var. Cost, Fixed cost and HC for US Store and Americas region.

• Partner with WWCS FP&A team on Monthly and Quarterly close / planning activities.

• Prepare initial write up documents and presentations to Americas CS leadership.

• Be a key contributor and representative of Americas Finance team in cross CS projects.

• Drive continuous improvement and standardization of processes, including implementation of best practices and automation initiatives, collaborating with other teams.

• Gather risk and opportunities as well as Outlook and Dogs not barking to summarize Region and Store views before final review with Americas FP&A Manager.

• Use your Dive Deep skill to understand variable cost, metrics and others that impact US Store as well as AMERICAS region and drive to conclusions with FP&A Manager.

In this role, you will have to:

• Communicate and partner with finance and business peers and leaders

• Dive deep and help complex operational problems

• Quickly build credibility and trust with internal customers

• Demonstrate work ethic and strong desire to exceed expectations

About the team

The Americas Customer Service Finance team is looking for its Senior Financial Analyst FP&A.

In this role, you will be partnering with our CS FP&A, Operations, Capacity Planning, Human Resources, Operation Excellence teams to name a few. Our operations span from USA to Colombia, South Africa, Philippines … in total 8 countries as well as outsourcing partners across the world.

The FP&A role is critical to ensure controllership in execution and collecting risk and opportunities and translate them in financial insights to business leaders and finance leadership. By joining us, you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges.

Basic Qualifications

• 5+ years of tax, finance or a related analytical field experience

• BA/BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, and Computer Science) and 3+ years of finance experience or a related analytical field

Preferred Qualifications

• MBA, or CPA

• Knowledge of Tableau

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,200/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.