Work in Washington Veterans Jobs

Description

At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. We are Amazon Customer Service Finance (ACSF), integral partners to one of the largest Customer Service teams anywhere on Earth (with more than 100K Customer Service Associates (CSAs) from 150+ sites across 40 countries in 20 languages!). Amazon Customer Service provides world class help to solve individual customer problems. But they also dig up root causes to prevent future problems from happening to other customers. If you too have a knack for applying local learnings to drive WW and long-lasting improvements on behalf of customers, you will be right at home with us. If you thrive in simplifying the complex, deriving insights from numbers, and enabling your team to move thoughtfully and quickly forward, we’re the team for you. If you have a passion for elevating your business team’s ability to deliver on key goals with a high bar for cost efficiency, look no further and join our team!

Our Shipping and Delivery Support (SDS) organization which is one of the businesses within broader Amazon Customer Service (ACS) currently has an opening for a Senior Financial Analyst with proven business partnering experience to support the Defect Elimination program for SDS, in which the goal is to drive Amazon towards a perfect customer experience by eliminating defects and in turn generate concession savings to Amazon.

In this role, you will work in close partnerships with multiple cross-functional business and finance teams to define how concessions are measured, provide analytical support, implement financial controllership, and influence prioritization of defect elimination projects. You will also participate and contribute towards standardization and automation efforts for the CS Finance team and participate in finance leadership level projects. Successful candidate possesses strong financial acumen, is collaborative and comfortable with ambiguity, and thinks big to establish standards and drive worldwide stakeholder engagement models with scale in mind. We are excited for you to join us!.

Key job responsibilities

• Supports the development of a Defect and Concessions Framework with the aim to provide a holistic view of process or downstream defects that lead to negative customer experiences

• Drive finance validation of defect elimination and concessions cost reduction projects

• Own, enhance, and report the calculation of concession costs for Amazon Consumer.

• Help reduce concessions by providing visibility of concession costs to defect owners and finance counterparts to drive alignment of financial benefits and project prioritization.

• Develop and enhance the existing analytical framework to help analyze, identify, and surface emerging trends

• Collaborate with regional CS finance and operations team to share concessions key metrics and business insights

• Partner with BI and Accounting to maintain controllership over concession data integrity.

A day in the life

• Show ability to quickly build credibility and trust with internal customers.

• Demonstrate work ethic based on a strong desire to exceed expectations

• Perform financial analysis, financial modeling and lead financial planning and reporting for the region.

• Convince management of right decisions based on proven analysis and clear communications

• Work with functional leaders and other finance functions to build scalable financial processes and metrics

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience

• Bachelor's degree in finance, accounting or related field

Preferred Qualifications

• 3+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

• MBA, or CPA

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,200/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.