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The Senior Facilities Manager will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The Senior FM will oversee the teams supporting its area of responsibility. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service and communication. The key focus for this role will be to support the IFM team to ensure clear management and ownership in driving the internal operations. Ensuring services to the highest possible standards are delivered within adequate timeframes as well as representing the client and JLL values. The Senior FM will bring its people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. It will be instrumental in ensuring the portfolio workplace delivers a great experience for visitors and staff whilst also overseeing some remote sites. Your ownership of these multiple sites and people management to ensure you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. Key Responsibilities and Accountabilities includes: Governance & General Management Provide the appropriate level of staffing in numbers and skill sets in alignment with the Client to handle IFM Services, work volume and KPIs. Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking. Fully support Client's initiatives in an effective and efficient fashion to drive operational excellence and meet Client's Real State and Facilities leadership principles. Challenge and improve all aspects of cost and performance of the business. Develops and executes the annual Team Strategic Plan in alignment with the Regional Strategic Plan. Coordinates, participates and engages with IFM meeting cadence (operational, strategic and best practice forums). Provides visibility of opportunities in processes and programs for improvements. Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed. Responsible for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance. Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance. Operations Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers. Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO's, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable. Network with the regional workplace experience team to ensure soft services are delivered on time, on cost and on quality. Develop a program to conduct and/or coordinate periodic inspections to ensure the space experience is consistent, and common areas are tidy and safe. Innovation, Benchmarking, & Cost Savings Provide, evaluate, and continually reassess ideas, processes and procedures; benchmarking current performance to global best practices referencing regional and local expectations. Continuously identify ways in which service can be improved and value for money can be enhanced. Commun