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Description

Come lead the talented, dedicated technical writers working on the forefront of cloud technologies in AWS Documentation! We are hiring a Senior Documentation Manager for the AWS Infrastructure Support (AIS) services. This team plays a critical role in our customers’ success by providing clear, concise, accurate content tailored to the needs of our customers.

As a Senior Documentation Manager, you will manage a team of technical writers who develop our public-facing technical documentation for the AWS AIS services on https://docs.aws.amazon.com. You will be responsible for developing and growing the writers on your team. You will also work closely with engineering teams and other groups to define team deliverables, priorities and processes, and to collaborate on shared goals and efforts. You will help set the standard for excellence for our documentation, ensuring that we deliver technically accurate, well-written, simple, and customer-focused documentation. You may also contribute to the writing and editing of the documentation from time to time.

Key job responsibilities

• Lead and develop a team of Technical Writers.

• Help shape and deliver content strategies that drive continuous improvement and customer satisfaction.

• Establish and maintain positive working relationships with service team members.

• Define writing projects and set team and shared goals.

• Work with writers to improve writing quality and identify opportunities to improve efficiency.

• Track, analyze, and report on content performance against customer goals using key metrics.

About the team

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. Our focus is on Customer Obsession and Delivering Results – and if you can deliver results that satisfy our customers, well, why would we interfere with a great thing by setting specific work hours for you?

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. And since we’re in the business of communications and innovation, we need voices that understand and can speak effectively to all kinds of developers, to grow excitement and engagement not just among traditional audiences and genres, but new and emerging ones as well. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Basic Qualifications

• 5+ years of experience in editorial, content strategy, technical writing, or a related field

• 8+ years of experience successfully leading large editorial and content teams

• Proven experience with rapid, iterative design and development processes

• Experience leading projects in a collaborative multi-disciplinary team

• Fluency in best practices for multi-platform content strategy, information architecture, and design, as well as strong knowledge of usability principles and content publishing

• Bachelor’s, or equivalent degree, in Technical Writing, Journalism, Communications, Computer Science, HCI, or related field; equivalent professional or military experience.

Preferred Qualifications

• Experience with cloud computing/web services or related areas

• Experience managing the full content lifecycle from initial strategy to delivery, localization, and long-term support

• Passion for the role of writer within an organization and the ability to hire, develop and mentor top talent

• Strong bias for action including the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment

• Possess excellent communication, presentation, storytelling, interpersonal, and analytical skills

• Be willing to roll up your sleeves to meet business and product deliverables

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,600/year in our lowest geographic market up to $215,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.