Job Information
Milliman Senior DB Client Service Analyst (Seattle or Remote-West Coast) in Seattle, Washington
Description
BASIC FUNCTION
The Senior DB Client Service Analyst works in a team environment and is responsible for all operational tasks associated with servicing qualified and non-qualified defined benefit pension plans in compliance with the plan’s provisions and administrative policies. This includes, but is not limited to, acting as the primary client contact on all participant issues, performing benefit calculations, providing training and assistance to new associates, responding to participant requests, and problem resolution. The Senior DB Client Analyst partners with the system team to develop and maintain data and calculation automation.
The Senior DB Client Service Analyst will interact within their team and with other Milliman teams (possibly across office locations) with a moderate amount of interaction with the client. A small amount of travel can be anticipated.
RESPONSIBILITIES OF THE POSITION
Calculate pension benefits and prepare associated participant paperwork in accordance with plan provisions
Assist with the development and/or review of system requirements for any pension oriented enhancements preferred
Adhere to the calculation process to include timely processing of calculation and review of pension calculations and associated paperwork for correctness and completeness
Provide client relationship management inclusive of excellent written and verbal communications, responsive follow through and advocacy for client issues
Read and comprehend plan provisions from defined benefit plan documents, summaries of plan provisions and other related plan materials
Coordinate/distribute client reports and client feedback files
Review and maintain administrative procedures
Provide client related training to the benefit service center team
Maintain effective relationships with client contacts
Coordinate with implementation team to achieve successful plan conversions. This includes assistance with system testing for new plan setups and plan modifications due to regulatory updates as well as setting up user acceptance test case calculations
Provide support for special projects and other tasks as needed
Identify, analyze, and assist in executing process improvements
Ensure final work products are of high quality and provided in a timely fashion
Training and mentoring of new employees
Effectively utilize pension analysts for completion of tasks and projects
Monitor progress of daily tasks
Build teamwork
Take an active role in pursuing continued education
REQUIRED EXPERIENCE AND SKILLS
Bachelor’s degree preferred (a degree in Mathematics, Statistics or other analytical field will be considered a plus)
Three years experience in defined benefit plan administration
Understanding of standard regulatory aspects of defined benefit plan administration such as 415 benefits limits, 401(a)(17) limits, minimum required distributions, nonqualified plans and other defined benefit regulatory issues involving ERISA and IRS Revenue Rulings
Experience with multiple plans preferred
Ability to apply actuarial concepts
Qualified Pension Administrator (QPA) designation from the American Society of Pension Professionals & Actuaries (ASPPA), or demonstrated progress with the Society of Actuaries exams, preferred
Willing to pursue exams with the American Society of Pension Professionals and Actuaries (ASPPA)
Strong verbal and written communication skills, with an emphasis on customer service
Ability to work in a team environment and individually
Basic project management skills
Excellent analytical and mathematical capabilities, with great attention to detail
Demonstrate solid organizational skills, balancing and prioritizing multiple projects
Ability to solve problems efficiently while being innovative and creative
Proficient in the use of Microsoft Windows and Microsoft Office suite (Word and Excel)
Experience with Microsoft Access is a must
Willingness to work overtime
Defined Benefit plan administration and/or systems configuration experience, preferred
COMPENSATION
A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm offers an outstanding and comprehensive benefits package:
Medical, dental and vision coverage for employees and their families, including eligible domestic partners.
A 401(k) plan with matching program
Paid Parental Leave up to 12 weeks
Profit sharing as a discretionary contribution to employees’ retirement accounts
Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason.
Adoption assistance
Milliman covers 100% of the premiums for life insurance, AD&D, and both short term and long term disability coverage
Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation and applicable medical needs
ABOUT MILLIMAN
Milliman employs more than 3,500 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the nation’s most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and union organizations.
HIRING PRACTICES
Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)