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Description

The Search and Conversational Shopping Design team is responsible for customer experiences that make it easier and more enjoyable for new and experienced Amazon shoppers to gather inspiration, find the right products within Amazon’s vast selection, and evaluate products for purchase with ease.

We seek a Senior Conversation Experience Designer to help us refine and create new features for Rufus, our new AI shopping assistant.

To thrive in this role, you must be a pioneer with an inventor’s spirit and a strong understanding of language (inputs and outputs) and the written word who is passionate about technology and innovation. You are able to work fast, handle several projects, and quickly discern the needs of a brand as it relates to voice and tone. You know how to present ideas professionally through a strategic and creative lens. You must be comfortable working with project briefs and managing stakeholder inputs, functional requirements, and timelines. You have a solid understanding of conversation design fundamentals combined with a deep understanding of how to collaborate with UX designers, researchers, product management, engineering, data science, and operational teams as you go from early-stage product concepts to launches of new features and experiences.

Key job responsibilities

• Create world-class, user-centered designs through consideration of UX research, market research, business requirements, customer feedback, and usability study findings

• Work with Science and Editorial teams to help train the LLM to generatd content that matches the intention of the designs

• Demonstrate leadership in driving design processes into the organization that help refine strategy.

• Translate business requirements into use cases and high-level customer experience requirements

• Design the interface and interaction flow of new features

• Develop and maintain detailed user-interface specifications

• Present design work to the user experience team, product team, engineering team, Amazon.com leadership, and external partners for review and feedback

• Work with our usability and data mining teams to assess and optimize new and existing features

• Develop high level strategy for customers for both near and long term.

• Collaborate with other design team members on experiences, frameworks, process, and best practices.

Basic Qualifications

• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

• 8+ years of UX designer or interaction designer experience

• • Bachelor or higher degree in Interaction Design, Human Computer-Interaction (HCI), User Experience Design, Linguistics, Psychology or a related field or an equally strong and relevant portfolio of work.
• • 8+ years’ experience as a conversation designer
• • A remarkable portfolio that demonstrates excellence in composition and execution as the level desired for the application. (Please include its link on your resume).
• • Exceptional attention to detail
• • Comfortable dealing with ambiguity
• • Strong time management skills with the ability to multi-task and meet tight deadlines
• • Strong communication and collaborative skills

Preferred Qualifications

• • Experience defining or maintaining design style guide.
• • Unwavering attention to detail and an acute awareness that everything counts.
• • Experience designing for LLM

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.