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Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!

The Business Process Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. This candidate will foster a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role will be responsible for creating and maintaining business process maps working with Change Management and other Program teams in Selling Partner Experience (SPX).

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever-changing Service environment.

Key job responsibilities

1. Process Identification and Documentation:

• Identify, analyze, and document existing business processes across various departments and regions.

• Utilize value-stream mapping techniques to provide a holistic view of end-to-end processes.

2. Mapping and Analysis:

• Develop detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization.

• Analyze and evaluate processes for effectiveness, and efficiency, identifying areas for improvement, automation and optimization.

3. Stakeholder Collaboration:

• Work closely with cross-functional teams to validate and enhance process documentation.

• Facilitate workshops and meetings to gather insights from key stakeholders and subject matter experts.

• Build a closed loop optimization system to support our program.

4. Standardization and Best Practices:

• Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.

• Apply principles of BPM to ensure the alignment of processes with organizational goals and objectives.

5. Continuous Improvement:

• Establish key performance indicators (KPIs) for processes and regularly assess performance.

• Lead continuous improvement initiatives, applying Lean Six-Sigma methodologies to drive innovation and efficiency gains.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Seattle, WA, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 5+ years of delivering cross functional projects experience

• Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels

• Minimum of 5 years’ experience driving improvements through the direct application of Lean and/or Six Sigma tools and concepts as an independent Program Manager

Preferred Qualifications

• 2+ years of driving process improvements experience

• Lean Six Sigma Green Belt Certified, Black Belt certification.

• SQL, SharePoint, Excel, Power Point, Word and a statistical package (e.g. JMP or Minitab)

• Strong verbal and written communication skills.

• Self-starter capable to taking initiative and working with minimal direction.

• Experience directly managing people across multiple locations

• Experience implementing repeatable processes and driving automation or standardization

• Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.