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Zscaler Senior Business Data Analyst- Customer Services/Support and Product in Seattle, Washington

Company DescriptionZscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.Job DescriptionPosition: Senior Business Data AnalystLocation: Remote within United StatesZscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for working with Product Management, Pricing and Customer Services/Support teams and data in a SaaS environment, deploying and improving Product, Pricing, and Services/Support reporting and processes, and working cross-functionally with business and technical teams to understand and execute on data and insights' needs for these functions.Responsibilities/What You'll Do:* Business Process Document(s) for a key product, pricing and services processes, systems, integrations, data flows & models, business rules & transformations* Documenting ongoing functional and technical data requirements for these business teams and developing datasets to meet those requirements* Develop and maintain data dictionary and metric definitions for all product, pricing, and services datasets, metrics, and KPIs and review them regularly for changes and updates* Design Tableau dashboards for insights and reporting when necessary* Conduct data enablement sessions for these business teams by communicating new datasets, metrics, KPIs, and processesWho You Are:* A passion for building data platform and insights' solutions for services and product teams in SaaS organizations* Passionate about and focused on customer outcomes with the ability to translate business needs into functional and technical data requirements for the data engineering team* Proficient in leveraging SaaS Product, Pricing, and Services data to develop actionable insights and story-telling to drive business impact* Drives data literacy and enablement within the organization by building and utilizing data and analytics tools to enable improved understanding of data assets impacting business decisionsQualificationsQualifications/Your Background:* 6+ years of experience with data initiatives (data and systemsanalysis, story-telling, and data engineering) with focus on productand services reporting and processes, translating the business needs into data requirements* Deep understanding of product management and services/support systems (Service Cloud, Hadoop, Big Data Architecture etc.), processes, and metrics* Proven track record of executing on data roadmap for product and services/support groups by translating business data needs into functional and technical requirements for data engineering team* Advanced SQL skills and proficiency in visualization tool such as Tableau*

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