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Amazon Corporate LLC Seller Ops Program Manager, Merch by Amazon in Seattle, Washington

DESCRIPTIONCome join the world's largest print on demand t-shirt business! At Merch by Amazon, we help designers by turning their artwork into products for sale on Amazon. To support our growth, we are looking for an innovative, action-oriented, and analytical Program Manager to lead Merch's global Seller Operations.The Program Manager will work closely with senior management and stakeholders across a variety of functions to identify stakeholder needs, secure resources, scope efforts, set project priorities, drive delivery, and manage success metrics. You will ensure our Seller Support team is equipped to respond to designer contacts in a timely and helpful fashion, manage seller outreach campaigns and events, troubleshoot escalations from our Associates, forecast Seller Support staffing needs for new and existing locations, and continually optimize operational processes.Key responsibilities in this role include:* Deliver processes and productivity improvements by working closely with the Seller Support, Product Management, Development, and Leadership teams.* Establish tools and controls for all new processes.* Define business requirements with stakeholders and then prioritize and implement process improvements, ensuring controllership and scalability.* Proactively identify opportunities for automation, identifying both opportunities and solutions.* Develop and manage project plans that successfully deliver promised results.* Drive continued operational and automation improvements to improve efficiency.* Manage a rigorous and proactive cadence of communications, keeping stakeholders informed on current statuses and engaged in key decisions.* Coordinate with stakeholders to develop and maintain scalable SOPs and comprehensive documentation.* Create reporting and metrics to facilitate analyses driving data-driven decision making.BASIC QUALIFICATIONS* Bachelor's degree* 3+ years Program Management experiencePREFERRED QUALIFICATIONS* Prior Program Management experience in a similar industry* Experience working with product and technology teams* Experience driving large scale customer facing programs* SQL and Excel fluencyAmazon is an Equal Opportunity Employer .and.ndash; Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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