Work in Washington Veterans Jobs

Req #: 238291

Department: HOUSING & FOOD SERVICES

Appointing Department Web Address: https://hfs.uw.edu/About

Posting Date: 09/03/2024

Closing Info: Closes On 09/17/2024

Salary: $5,675 - $5,846 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf )

SALES MANAGER: BAY LAUREL CATERING

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

Housing & Food Services (HFS) supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service.

In Housing & Food Services, our DEI statement reads: HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.

POSITION PURPOSE Manages day-to-day operations of the Bay Laurel Catering sales team, and works in conjunction with operations and culinary management teams to support seamless, high-quality service for catering clients and guests.

DUTIES AND RESPONSIBILITIES Leadership:

• Oversee the day-to-day operations of catering sales staff. Maintains team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Conduct campus site-visits with clients and prospective clients, including arranging planning meetings with representatives of other campus facilities as necessary.

• Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.Operations and Customer Service:

• Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience, that will drive sales growth.

• Serve as a key departmental resource and contact for prospective catering and conference customers.

• Anticipate customer needs and facilitate acquisition of additional resources and services.

• Attend events to ensure services provided comply with event contract.

• Advise customers on improvements /enhancements for events in progress.

• Coordinate services and resources with HFS staff, the community and vendors.

• Interpret University policies and procedures and advise clients, suggesting alternatives as appropriate.

• Ensures clear, effective communication of critical event information to culinary and operations teams to support successful event execution.

• Oversee catering services for conferences ranging in size from 10-2000 guests.

• Oversee additional services (e.g., gift baskets, audio-visual equipment, furniture/equipment rentals) and any logistical support which will be necessary.

• Provide for the delivery of services and amenities with the appropriate Housing and Food Services unit, campus department or off-campus vendors.

• Prepare and record Banquet Event Orders (BEO) using Delphi.

• Identifies, qualifies and solicits new group/catering business to achieve personal and departmental revenue goals for Bay Laurel Catering.Fiscal Management:

• Responsible for proactively soliciting and managing group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity.

• Negotiate with clients on catering services.

• Collaborate with culinary and operations teams to monitor resource usage and bandwidth.

• Process billing of events and collection of payments via budgets, checks and/or credit card payments.

• Prepare proposals to bid on potential catered events and wedding receptions.Culinary Focus and Results:

• Coordinate alcohol service based on Washington State Liquor Control Board (WSLCB) and UW Dining guidelines.CBORD:

• Oversee CBORD FSS functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.

• Ensure unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.

• Use CBORD FSS reporting functions to monitor unit performance by reviewing key metrics related to purchasing, inventory, menu mix and costing. Notify Dining Systems of suspected errors or issues.Supervision:

• Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.

• Supervises the work completed by direct reports, ensuring appropriate productivity, quality, customer service and adherence to UW and departmental policies and procedures.

• Provides guidance to direct reports on requirements and/or opportunities for learning and professional development.

• Engages when necessary in performance management of employees within the organization.

• Prepares and conducts ongoing and timely performance appraisals for all employees, providing proper performance-based feedback.

• Position must supervise at least 2 FTE to maintain this professional staff exemption and compensation. IMPACT TO THE UNIVERSITY Bay Laurel provides catering service for a variety of events and gatherings and is representative of the University for many of its guests including prospective students, donors, and elected officials. POSITION COMPLEXITIES Bay Laurel is primarily an off-site caterer for the University of Washington. High degrees of organization and coordination are needed to ensure that a variety of service needs are met to a diverse clientele. As with any catering business, the position will work a variety of schedules to meet customer needs and participate in all aspects of delivery and event production. WORKING CONDITIONS While the position is not expected to work all hours of operation, scheduling is to occur in such a way that there is leadership available to staff and customers throughout the hours of operation. In addition, the position is required to be present and visible during special University or HFS events that may occur in the evening and/or weekend. REPORTS TO Administrator-Bay Laurel Catering MINIMUM REQUIREMENTS

• Bachelors Degree AND one year of management experience in catering sales role. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Proficient PC skills, including Microsoft Office Word, Excel and PowerPoint applications. DESIRED QUALIFICATIONS

• Experience with Eventmaster or similar catering software.

• Experience with Microsoft Project and SharePoint experience. CONDITITONS OF EMPLOYMENT

• A satisfactory outcome from the employment reference check processes and education verification.

• Possession of a Washington State Food Handler’s Card within two weeks of employment.

• ServSafe certification within three months of hire and maintenance of certification thereafter.

• Possession of a valid Washington Driver’s License. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.