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Nordstrom Risk Analyst 3 - Claims and Liability in Seattle, Washington

Job Description

A day in the life…

  • The ideal Risk Analyst is motivated, results-oriented and committed to providing outstanding customer service every day in a self-insured and self-administered claims environment.

  • Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration.

  • Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.

You own this if you have…

  • Minimum of 2+ years of experience as a litigation paralegal or insurance claims analyst/examiner

  • Minimum of 2+ years of experience working in customer service

  • Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology

  • Prior experience with self-insured, self-administered employer preferred

  • Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems

  • Excellent oral and written communication skills

  • Understanding of retail and the service environment of Nordstrom

  • Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards

  • Excellent time-management skills, ability to manage multiple tasks, prioritize projects and meet deadlines

  • Proven analytical and organizational skills with robust attention to detail

  • Strong investigation skills

  • Professional, trustworthy and reliable

  • Ability to handle confidential information with respect and integrity

Expert in working in a team environment and independently

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away

  • Life Insurance and Disability

  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Nordstrom Careers Privacy Policy:

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!