Job Information
Nordstrom Restaurant Director of Field Leadership & Partnerships (Hybrid, WA) in Seattle, Washington
Job Description
NOTE: This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work in office at the Nordstrom Seattle office a minimum of 3 days/week to be considered for this position.
As the Restaurant Director, Field Leadership & Partnerships, you'll lead the Nordstrom Field Restaurant and Specialty Coffee Bar Team in all activities that enable achievement of the Restaurant Division priorities and business outcomes. You will partner with Boka Restaurant Group (BRG) - our guest experience partner, and you will collaborate on the creation and execution of the Nordstrom Restaurant Division Operations Strategy and serve as the primary partner at Nordstrom for the Boka Restaurant Group (BRG) Field Operators. This role coaches, recruits, holds accountable, and mentors current and future leaders.
A day in the life…
Lead F&B Operations by working cross-functionally with both internal and external partners including BRG; serve as primary field leader directly managing Nordstrom Area F&B Leaders; lead the partnership with BRG field leaders and partner closely with Nordstrom Director of Coffee and Beverage Programs and BRG to support development of coffee bar and bar strategies and implementations.
Work collaboratively with BRG for creation and implementation of major JWN Programs (i.e., Culinary, Beverage Programs, Internal JWN asks, Concept Development, Brand Partnerships and Pop-ups)
Develop team of leaders to support strong talent within the organization
Leverage deep understanding of the Food, Beverage, and Specialty Coffee industry to stay current on trends and effectively implement and maintain organization-wide change management
Apply a strong understanding of food and beverage operations, recruiting and supply chain
Direct and interact collaboratively through effective communication with all internal and external customers and business partners and ensure key stakeholders are in the loop and have alignment where necessary
Work closely with VP of Restaurants and Finance on creation of all financial budgets and metrics
Close alignment with BRG and Nordstrom cross functional teams on all store design projects and planning during new store and remodel work, and collaborate with Marketing and Social teams within the company to meet goals of both the Restaurant Division and JWN
Review, analyze and create business plan around weekly, monthly, and yearly results
Ensure team of Area Leaders are meeting steps of service on all customer interactions resulting in a service experience that lives up to Nordstrom’s customer expectations and coach team on performance gaps and career development opportunities
Work closely with team and BRG on appropriate staffing resources and levels
Ensure compliance of all regulatory systems including hiring, tipping, and applicable liquor laws
Manage the team to meet all food safety service and production expectations and ensure all JWN systems (i.e., SS&P are being followed and the teams attend the appropriate training.
You own this if you have…
10+ years’ experience leading in a senior level leadership position within food and beverage industry
Skills as a coach -- adept at leading through ambiguity and complex partnerships, and experience leading and managing a remote national team
Expertise in problem solving, and ability to work collaboratively across business to find solutions and influence across all levels at Nordstrom
Ability to model superior communication skills, flexing to communicate effectively at all levels internally at Nordstrom as well as externally
Ability and willingness to travel extensively (50% - 75%)
Deep experience and expertise within the food and beverage industry, (including specialty coffee) managing multiple concepts, locations, and brand partnerships on an international scale
Experience and skill in Microsoft office suite -- with the ability to quickly learn new technology systems
#LI-Hybrid
#LI-CH1
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $150,000 - $245,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
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HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
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