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Description:

Just Walk out technology is seeking a Hardware Quality Support Engineer to work as an overall owner and leader of the fault isolation and corrective action (FICA) process for field failures.

The job duties include:

• Performing Fault Isolation

• Root cause and failure analysis

• Testing and triage

Candidate will be responsible for isolating failures in returned hardware via troubleshooting and diagnostic techniques. Candidate will coordinate with development and labs for deeper failure analysis and partner with operations to develop appropriate troubleshooting flows needed.

You Will:

• Candidate will work closely with cross functional teams including product development, quality, reliability, manufacturing operations, customer support, MTE, Supply chain, repair operations and logistics teams.

• Candidate will will coordinate the receipt, testing, and failures analysis until root cause is reached and then support appropriate preventive and corrective actions.

• Candidate will also provide regular tracking and monitoring of devices through the FICA process and ensure readiness to test and evaluate new product launches ensuring necessary test equipment, fixtures and test SW is ready to support new product fault isolation.

Specific responsibilities include:

• Develop, record and perform various fault isolation and preliminary failure analysis on systems and components to identify root cause.

• Perform fault isolation and failure analysis, report the findings and provide support for corrective actions planning and implementation.

• Develop, track and set targets for field return metrics. Escalate and mitigate risks around customer impact and costs.

• Review and analyze failure reports from third party labs and suppliers.

• Maintain and oversee calibration of analysis/test equipment used in fault isolation and failure analysis process.

• Lead continuous improvement projects such as data integration and automation, streamline failure analysis process, document SOPs and train technicians.

• Establish early warning system for newly launched product to the field to react quickly to quality excursions and drive generational design improvement utilizing lessons learned.

Examples of Devices the candidate will be working with include:

• Cameras

• Sensors

• Amazon One Devices

• Networking Devices

Examples of problems some of the devices have:

• Manufacturing problems

• Sometimes products aren't able to be installed properly

• Might be some design issues

• Products need new components, need to be able to switch components up from various products.

Skills:

• root cause analysis

• testing validation

• quality assurance testing

• failure analysis testing

• electronics

• iot

• python

• sql

• java

Additional Skills & Qualifications:

• BS/MS degree in an Engineering discipline

• 3+ years of experience in testing and troubleshooting field returns in consumer electronics industries.

• Solid understanding on testing, troubleshooting and diagnostic techniques. The ability and knack to find intermittent or hidden faults/failures via stress testing or other techniques.

• Demonstrated capability and coordinating the efforts of fault isolation and corrective action systems. Understanding of the consumer electronics industry - Hands on expertise in component level failure analysis.

• Well-developed teamwork and collaboration skills and ability to communicate clearly and professionally both verbally and in writing.

• Experience in reporting on program/process status on a regular basis and deliver results in the form of learning's and containment that positively impact field return metrics.

Experience Level:

Expert Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life &

• AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS

• & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave)

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.