Job Information
One Diversified LLC Project Manager 2- Seattle, WA in Seattle, Washington
Project Manager 2- Seattle, WA Seattle, WA, USA Req #4027 Wednesday, March 12, 2025 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations. Our dedicated teams craft solutions experienced by millions every day including: Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter. What part will you play? We are seeking a highly organized and detail-oriented Project Manager to support and drive various programmatic initiatives, product launches, and go-live events. The Project Manager will be responsible for coordinating communication, managing internal and external stakeholders, overseeing targeted feedback programs, and tracking key performance metrics. This role requires strong project management skills, excellent communication abilities, and a strategic mindset to enhance program efficiency and stakeholder engagement. What will you be doing? As the primary interface to the client, the project manager develops a strong long-term relationship. Project Manager manages the client relationship, including expectations, communications and satisfaction. Other responsibilities include but are not limited to: Support Go Live Events (25 events over 2025) Provide day-of support for each event (remote or in-person) Support pre-/post-event coordination needs Update communication assets when new features are released (e.g. 2D calls, presentation mode) Coordinate with UXD + UX Writing to update language and any design component(s) Communicate all programmatic updates Send emails to users as necessary Keep the internal user website updated Manage Solution room calendars Investigate and resolve issues when they appear Send updates to Solution team to triage + Solution users Refine and customize communication assets for new audiences Update communication assets including emails, help site, and signage for internal/external Program Update communication assets including emails, help site, and signage for internal/external Program Align learnings with stakeholders to develop playbook Track status of the program + own reporting program update (user engagement) Monitor weekly usage stats across stations Monitor user satisfaction and report issues when appropriate Gather updates on user growth from stakeholders (e.g. events) Share weekly update at the EAP Program review Manage targeted feedback program (assumes biweekly targeted feedback sessions) Identify relevant feature releases Send out participant requests Manage and update session schedule (send reminders) Follow up with participants and submit incentives Support Trusted Tester Program (if the team needs to test new experiences with limited audience) Send out participant requests Manage chat channel (e.g. send reminders to participate, answer questions) Follow up with