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CCSWW Program Supervisor I in Seattle, Washington

The Bunny Wilburn Home is a women’s shelter program located in the Martin Luther King Jr Day Home Center in the Central District of Seattle. This low-barrier, harm reduction shelter offers 24-hour services to women experiencing homelessness. In addition to semi-private rooms, the 40 women who reside at BWH also have access to meal programs, volunteer opportunities and case management services. Our goal is to help women stabilize, envision the future and move out of homelessness permanently.

The Supervisor is responsible for hiring, training and scheduling Women’s Advocates. In collaboration with the Program Manager and Operations Manager, the Supervisor assists with the day-to-day operations of the shelter. The position requires a strong understanding of Harm Reduction and Trauma-Informed Care. This person must be fully committed to the mission of meeting people where they are at; they must be committed to leading a team that is faced with the daily challenges that such an atmosphere creates.

  • Supervision of Women’s Advocate staff

  • Hire, train and evaluate Women’s Advocate staff.

  • Complete monthly staffing schedule for Women’s Advocates to ensure at least two people are on the premises at all times.

  • Provide coverage when someone is sick or has other emergencies to ensure minimum staffing is always maintained.

  • Ensure Women’s Advocates maintain client records in database and electronic log.

  • Provide leadership and direction in resolving all client issues and crisis intervention as needed.

  • Share on-call responsibilities with Program Manager: provide direction and support, respond to after-hours emergenices, and cover shifts when necessary to maintain 2-person staff minimum.

  • Direct service to people who are homeless

  • Provide crisis intervention and advocacy to clients.

  • Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients’ immediate needs.

  • Enforce building and program rules.

  • Maintain a safe and comfortable enhanced shelter environment.

  • Work as a team with other colleagues on shift and work independently without direct supervision.

  • Client intake, assessment, and advocacy

  • Review and record notes and information in ShiftNote and other relevant databases to ensure program consistency in service delivery.

  • Maintain client records, updating information on an ongoing basis.

  • Explain and enforce policies and procedures.

  • Maintain accurate client count throughout shifts.

  • Complete frequent scheduled floor checks throughout shifts.

  • Engage outside professionals (Behavioral Health Professionals, Medics, Police) when appropriate.

  • Milieu duties

  • Manage front desk and building security, including welcoming clients, visitors and donors, monitoring lobby, enforcing building and program rules, and sanitizing client belongings.

  • Perform a routine walkthrough of the entire building to engage with clients and ensure safety.

  • Process messages and maintain accurate client tracking records.

  • Answer phones and provide information to callers about shelter availability.

  • Serve meals that are prepared off-site and delivered to the building.

  • Administrative and General Responsibilities

  • Attend staff meetings, workshops, , and in-service classes as provided.

  • Maintain accurate record of hours worked and turn in timesheets on schedule.

  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.

  • Inform Program Manager of facilities and client-related issues.

  • Perform other job-related duties as assigned.

  • A combination of education and experience sufficient to perform the requirements of the position.

  • Progressively responsible experience serving homeless populations, particularly women with mental illness and/or substance use disorders.

  • One year of supervisory experience with proven ability to supervise multi-shift program.

  • Excellent written and verbal communication skills.

  • Demonstrable understanding of and commitment to the principles of Harm Reduction.

  • Commitment to developing and safekeeping a workplace that values and supports cultural diversity.

  • Demonstrated strong financial and organizational skills with exposure to non-profit accounting and financial reporting requirements.

  • An extremely well organized, detailed oriented, self-directed individual who is able to communicate and relate to people at all levels of an organization and demonstrates an understanding and appreciation for diversity.

  • Supports and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

  • Has a valid Washington State Driver’s License and meets the conditions of the agency driving policy.

ID: 2020-4901

External Company Name: CCSWW

External Company URL:

Street: 1855 South Lane Street