Amazon Corporate LLC Program Manager in Seattle, Washington

Program Manager Location: US-WA-Seattle Job ID: 770431 Company: : Amazon.com Services, Inc. Position Category: Project/Program/Product Management--Technical Company/Location (search) : Country (Full Name): : United States Job DescriptionAmazon's Engineering Excellence (EE) group drives adoption of new technical and leadership skills across Amazon's engineering community. We provide Amazon engineers the information they need to build the products and services that delight customers. We are looking for a talented program manager to join our team. Our team manages training, recruiting and maintaining a large group of volunteer SME trainers. We own the end-to-end customer experience for both trainers and students. The ideal candidate will have a passion for the learning space, customer obsession, and desire to streamline processes. This is an excellent opportunity for someone who is passionate about working with customers and is motivated by scaling programs to help thousands of other people develop their careers. This role is key to ensuring our customers have a great experience with EE content. You will be part of the team that owns technical and leadership development of technical employees worldwide. We run programs like SDE Bootcamp, Friday Learning Series, Technical Leadership Development and EE community courses. We run the annual tech survey and downstream analysis to drive changes that benefit the technical community. To learn more about what we do, please visit our wiki at w?EE. Core Responsibilities: * Coordinate training operations from, scheduling rooms, employee registration and trainer scheduling to evaluation of training events. * Improve training delivery workflow and systems (process improvement) * Ensure effective communications and issue resolution with students before, during and after training * Manage physical and virtual classroom experiences for Amazon's internal technical talent * Contribute to the evolution of Engineering Excellences internal train-the-trainer program, by recruiting, managing and coaching hundreds of volunteer SME training facilitators * Organize train-the-trainer sessions for new facilitators * Report on program metrics tracking training attendance and customer feedback * Setup sessions and manage data in Amazon's Learning Management System (LMS) * Work with admin and event support teams to create positive training experience for students * Execute community engagement activities with trainers and stakeholders * Assist in putting together corrective actions and experimenting with new initiatives to raise the bar on training programs Basic Qualifications* 1.5 years of program management experience * Demonstrated ability to improve programs and improve processes * Bachelor's degree * Microsoft Office, specifically experience with Outlook calendaring, Excel, and SharePoint * Demonstrated track record of delivering a great customer experience * Ability to travel internationally 0-1 times/year; domestically 1-3 times/year * Strong oral and written communication skills * Analytic skills and ability to use data to make decisions Preferred Qualifications* Experience program managing training activities * Demonstrated global work experience * Community development experience * Previous work with LMS systems * Proficiency with virtual training tools, Adobe Connect, WebEx * Experience working with volunteer trainers * Experience with virtual training solutions and curriculum * Experience implementing/managing Training demand planning systems * Experience i