Amazon Corporate LLC Program Manager in Seattle, Washington
IT Services, the internal Amazon IT support team - is seeking a curious, self-motivated, and creative communications professional who is looking to apply their skills and experience in innovative ways. An ideal candidate will want to be part of a team that does nothing but think about ways to more effectively communicate with colleagues while working to craft communication and enable messaging channels that will drive adoption and usage of Amazon IT products and services. In this role, you will manage IT content to help Amazon employees keep pace with the changing hardware, software, and policy needs of the company. We're looking for a candidate who can exercise high editorial judgment in communicating across a large global org.IT Services growth is driven by a rapid expansion of its worldwide Amazon employee base and there is an increased need for support in communications, strategic messaging, increased channels to deliver messaging, and change management within the IT Services content team. The successful candidate must be able to manage multiple tasks simultaneously, and thrive in a dynamic and ambiguous environment. The ideal candidate has several years of experience in communications, change management, content development, and has excellent written and verbal communication skills.You must be a strong communicator with program management skills and experience. The work will be 30% writing and 70% project management. You must be comfortable taking initiative, operating at a global scale, understanding cultural and local preferences, and working across teams in an agile environment. Your peers are level-headed, top-notch performers who insist on high standards, advocate passionately for customers, and proactively take the lead when necessary.In this role, you will collaborate with internal stakeholders and teams to understand their content and engagement needs, develop detailed proposals, and manage the execution of the plans for the IT Services content team.Key responsibilities:* Create and deliver a change management communications to IT support employees* Create and drive end-to-end communications strategies across multiple channels to successfully enable Amazon employees to adopt key IT updates, features, and products* Own and deliver against a comprehensive content plan for internal communications* Consult with stakeholders to define business objectives and deploy a set of actionable and targeted messaging plans* Conduct business readiness assessments, evaluate results, and develop plans to ensure messaging is aligned with upcoming technology changes* Identify emerging topics and develop proactive plans with stakeholders, including crafting content as needed.* 5+ years Program and/or project management experience* 2+ years experience creating content: written, digital, training, video, or visual communications materialsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.