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Amazon Program Manager - Transparency, Transparency in Seattle, Washington

Description

Job summary

Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global industry wide standard that allows consumer brands to track and trace goods through the supply chain, ensure only authentic product enters the supply chain, and provide consumers transparent information about the origin and authenticity of the goods they purchase both online and in retail stores. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers

We are looking to hire a program manager who will define and implement business processes to solve complex business problems. This role will require the candidate to would work closely with product management, business development, software teams and our other internal Amazon operations teams (fulfillment center operations and seller support operations). As part of the process you would provide input to product definition and program strategy. This is a relatively new business area for Amazon and this role will present a unique opportunity to help lay the foundations of a scalable operations for a potentially large business for Amazon.

Your Responsibilities include:

Work closely with product management and brand on-boarding team to implement Standard Operating processes for brand support

Own metrics to measure operational performance

Support programs for improvement of operational performance

Influence Product roadmap: Bring insight from client interactions and work with product team to influence product vision and priorities

Resolve any operational issues faced by brands as they engage with the program

Work closely with other Amazon operational teams (fulfillment center operations, seller support, product quality incident management) to investigate and resolve issues faced by brands

Run analysis in excel to solve critical business questions

Own initiatives for training operations associates

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

  • 2+ years of program or project management experience

Preferred Qualifications

  • Knowledge of Lean principles and DMAIC methodology

  • Experience in MS Access and SQL

  • Experience in requirement gathering and ability to write clear and detailed requirement document

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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