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MedBridge Program Manager, LTC/SNF & Workforce Solutions in Seattle, Washington

MedBridge was recently awarded in the 2019 Tech Impact Awards as well as Seattle Magazine's 2018 Leaders in Health Care Awards. We were also named one of the Top 25 Seattle Companies in 2019 by Inc. 5000.

Our mission at MedBridge is to improve the lives of patients, medical providers, and the quality of healthcare globally. We are developing a single, innovative platform that combines impactful clinical education content, patient engagement tools, and practice success tools. We are a team of passionate, resourceful and collaborative individuals at the intersection of online education and healthcare. We truly care about the quality of our product - we love new ideas and build new products that make a difference in people?s lives. As a fast-growing company, we work hard, but we have a great time doing it. If that sounds like you, come help us help others!

As a Program Manager, you are responsible for developing the right content solution for your setting. In addition, you will act as an internal liaison between all departments as the industry expert in your specialized field.

The position will require you to work closely with clients, consultants, and internal stakeholders to identify content needs/knowledge gaps, develop partnerships and programs with leading instructors, and work closely on the strategy development of each new program. As the expert in your content areas you understand the following items:

  • Ins and outs of the market

  • Industry trends and news

  • Influencers in the space

  • Client?s pain points and needs

  • Knowledge gap areas

  • Connection between the content and the industry gap

To succeed in this role, you will need to work closely with our Marketing, Sales, Account Management and Product teams to develop ongoing collateral, internal trainings, and strengthening communication channels to effectively disseminate out industry knowledge.

We are looking for a highly motivated over-achiever who flourishes in a fast-paced, dynamic environment. You?ll need to be determined, highly organized, a strong communicator and an executor. However, the goal of the position is simple: Work with world-class instructors, clients, and partners to elevate the standard of education and equality of care to healthcare professionals and help improve patient outcomes.

In this role, you will:

  • Identify and build strong relationships with industry experts and our community of award-winning instructors and consultants.

  • Lead validation efforts with clients and advisors for new content initiatives.

  • Become a key stakeholder in the program strategy and program development.

  • Develop and maintain content roadmaps for course development to support the company?s goals and direction.

  • Coordinate with the marketing, account management, and development teams to ensure we are constantly innovating and expanding our solutions.

  • Garner ongoing feedback through consistent interaction with prospect and existing clients.

  • Ensure partners and clients have appropriate knowledge, guidance, and context of MedBridge?s vision and goals for each program developed

  • Communicate and train internal teams on industry and program knowledge

  • Work through contract negotiations with instructors and partners

About You:

  • Possess the ability to talk to anyone and everyone- small talk is fun for you and comes naturally.

  • Highly empathetic, with an ability to listen and define solutions, nuanced strategies, and match pain points to solutions

  • Proven track record of managing complex projects with many moving parts. You enjoy details, structure, lists, and timelines.

  • Proven ability to identify and build strong relationships with industry experts and clients

  • Amazing client management, business communication and relationship building skills.

  • Ability to inspire, motivate, and influence others

  • A team-oriented mindset and the ability to work with a wide range of individuals.

  • Possess the ability to see the big picture of a project and effectively communicate each detail to essential team members

  • A willingness to roll up your sleeves to get the job done while not losing sight of the end goal, both during self-managed projects and when working in a team.

  • An ability to hit the ground sprinting in a fast-paced environment where continuous innovation is required.

  • Exceptional at managing your own time, being organized, and staying positive.

  • Bachelor's degree is required.

  • 3-5 years of business development and partnership management

  • Course Development: 30%

  • Research/New Areas

  • Consultant relationships/Industry Knowledge Roadmap

  • Instructor Outreach

  • Production of Courses

  • Support of supporting product lines

  • Sales/AM/Marketing: 30%

  • Collateral/Website

  • Affiliate/Referral Partners

  • Campaigns/Initiates/Partners

  • Collateral and training

  • Subject Material Expert on calls

  • Responding to Content questions (emails)

  • Ongoing trainings

  • Validation / New Project Management 30%

  • Feedback/Validation/ pain points

  • Running Project Plans for New Content Types

  • Internal Meetings: 10% (this is 4-5 hours weekly)

  • Pre/Post Producers

  • Marketing, Sales, AM

  • PP Weekly Meetings

  • Manager Meetings

Our Culture:

  • We?re passionate about building products that improve the quality of life for patients - providing clinicians with the highest quality educational content and tools, on an innovative learning platform;

  • We believe collaboration is crucial to speedy execution and value in-person interactions across roles;

  • We move fast and are scrappy, ruthlessly prioritizing to test and deliver new products, features and services for our customers;

  • We?re bootstrapped and proud of it; our success and continued growth are driven by products that customers love and actually pay us for;

  • We enjoy each other's company - whether at work or company sponsored events, we have fun;

  • We value our employees, offering 100% employee coverage for medical, dental and vision insurance and a 401(k) program with 50% company matching, up to 2%;

  • We believe in continued personal growth, offering 2 paid days and an allowance for the professional development of your choice.

Our team is a group of motivated individuals who love to innovate our product and increase its reach within the healthcare community. We're moving extremely fast, and every day offers the chance to learn and grow professionally with a fun group of colleagues.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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