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Description

Amazon Security is seeking a Program Manager with a strong delivery record and proven program management experience to join our innovative Defensive Security Operations team. Our team owns and executes strategic, cross-functional programs to provide world-class information security support to Amazon.

This role will own business operations for Defensive Security, managing headcount, yearly operational planning, budget allocation, and the overarching rhythm of the business. Outside of business operations, this role is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives. You will partner with service, engineering, and security teams, bringing process and rigor to the response and non-response focused programs. You will play a critical role optimizing processes to benchmark best in class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams.

You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key.

If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers’ data within a large global organization, this position will provide you with a challenging opportunity.

Successful candidates will demonstrate:

• Experience operating in a highly ambiguous and iterative business space

• Attention to detail including proven ability to manage multiple, competing priorities simultaneously

• Expert written and verbal communication skills

• A mix of technical knowledge and aptitude, and the ability to deliver communications and documentation in the format best suited for diverse audiences

• High-level of ownership over the end-to-end process

• Ability to think strategically and execute methodically

• Ability to work in a fast-paced environment where continuous innovation is desired

• Ability to clearly communicate data insights to others

• Ability to work independently with limited general supervision

• Ability to manage customer and leadership expectations

Key job responsibilities

• Managing headcount, yearly operational planning, budget allocations, and other business operations

• Coordinating relationships and information flow with business partners (i.e., recruiting, human resources, finance)

• Developing and executing operational programs across Defensive Security

• Developing and distributing daily, weekly, and monthly reports on team programs

• Reviewing security documentation and identifying operational opportunities for Defensive Security teams

About the team

The Defensive Security Operations team is a group of highly-skilled technical and non-technical program managers that sits between two of Amazon’s high-impact security teams: incident response and vulnerability management. Given this placement, no two days are exactly the same, but our mission of supporting the continuous operational developments of these two teams to protect Amazon’s data never changes. The Operations team serves three main areas: Business Operations, Operational Excellence, and Security Team Onboarding and Engagement.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Seattle, WA, USA

Basic Qualifications

• 6+ years of program or project management experience

• Experience in complex problem solving, and working in a tight schedule environment

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to determine and drive improvements

• Proven ability to articulate measurement of customer impact initiatives and use data and metrics to make recommendations

Preferred Qualifications

• 6+ years of delivering cross functional projects experience

• 6+ years of leading large complex programs experience

• Experience implementing repeatable processes and driving automation or standardization

• Experience working cross functionally with tech and non-tech teams

• Basic understanding of information security and security operations at scale

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.