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CCSWW Program Manager I - Dorothy Day House in Seattle, Washington

Full-time position starting at $26.32 - $29.28/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

  • Medical, Dental, Vision, Life Insurance and Long-Term Disability

  • Health Savings Account and Flexible Spending Account

  • Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday

  • CCS/CHS 403(b) Employee Saving Plan

  • Employee assistance program

Program Description

Dorothy Day House (DDH), located in the Belltown neighborhood of Seattle, provides 41 units of affordable supportive housing for formerly homeless women. All DDH residents are disabled and earn less than 30% of the area median income. DDH is a resident-managed program supported by staff. Our services team promotes and encourages resident responsibility, independence and individual growth.

Position Description

The Program Manager I assists with effective oversight of service delivery, supervises site staff, and works under the supervision of the Program Manager III. The Program Manager I works alongside the services team to provide individually tailored support to the DDH residents. This position collaborates both internally and externally with other service providers to connect residents to resources so they may live their best quality of life. This is an exciting opportunity to expand Housing First Best Practices in service to formerly homeless, disabled women who society often ignores and neglects.


  • In conjunction with the Program Manager III:

  • Lead a team of case managers and practicum students.

  • Conduct annual performance reviews.

  • Promote on-going training and support staff around best practices to promote Fair Housing, aging in supportive housing, grief and loss and other relevant trainings.

  • Ensure attendance at all CCS/CHS mandatory trainings for site employees.

  • As the representative of Dorothy Day House, build relationships with local neighborhood and community representatives to further common goals.

  • Assist with developing and safekeeping a workplace that values and supports cultural diversity.

Supportive Services/Resident Relations:

  • Work with the entire team to keep residents in housing through rapport building, Care Conferences, advocating for additional services, and other creative strategies.

  • Coordinate emergency medical response for residents, provide leadership in de-escalating agitated residents and address other emergent situations.

  • Promote a strong sense of community among residents and staff by participating or facilitating in monthly group activities. This will include monthly house meetings with all residents in attendance.

  • Respond to tenant complaints and issues promptly and seek resolution at the lowest level responsible.

  • Provide staff support working with the Resident Services Supervisor to resident run committees to promote community, cultivate resident leadership and accountability.

Resident Selection and Compliance:

  • Oversee the referral process for new tenant applications, led by the Resident Services Supervisor and DDH Screening Committee.

  • Work with community partners to identify housing applicants.

  • Conduct quarterly unit and building inspections to ensure residents are residing in an uncluttered environment.

Fiscal Management:

  • Assist Program Manager III with the monitoring and control of expenses within the constraints of the annual budgets.

  • Assist accounting staff with monthly invoices and reports.


  • Maintain regular, scheduled office hours.

  • Respond to after-hour emergencies and share on-call responsibility.

  • Represent the Dorothy Day House in service provider meetings or events. Advocate for residents on a continual basis to ensure consistent service from agencies and systems.

  • Perform other duties as assigned.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, interactions with angry persons, and exposure to computer CRTs.

  • BA in Human or Social Services or equivalent experience working in social services or a low-income housing setting.

  • Two years of experience in direct social service to low-income and special needs populations, including homeless adults.

  • At least one-year supervision experience.

  • Demonstrate experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention and other issues related to homelessness.

  • One year administrative and/or office management experience.

  • Ability to prioritize multiple tasks, be detail-oriented and be flexible.

  • Understanding of resident self-management, or willingness to learn.

  • Ability to work with single adults who may have issues related to domestic violence, abuse, drug addiction, physical and mental health problems.

  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

  • Ability to work independently as well as in a team environment and working as part of a multidisciplinary program.

  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

Preferred Qualifications

  • Minimum two years of experience in a low-income housing setting and an understanding of basic property management concepts.

  • Experience in low-income subsidized housing or property management.

  • Working knowledge of Seattle Landlord/Tenant Laws.

  • Experience in direct service with chemically dependent or mentally ill persons.

ID: 2023-6893

External Company Name: CCSWW

External Company URL:

Street: 118 Bell St.