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Description

In this role, you will collaborate cross-functionally with internal Amazon teams including a wide range of product and feature owners to develop and optimize content across Seller University.

You will work backwards from customer needs and data to prioritize projects and manage strategic initiatives that drive seller education and success. You will partner across our Global, Live Channel, and Product teams to identify automation opportunities to scale our processes, tools, and services.

You will have an opportunity to work on a global scale to set clear program objectives, advise on content and delivery best practices, build content strategies, establish and report on new metrics, test new modalities, and impact business outcomes.

Key job responsibilities

• Own and manage the content prioritization and sprint roadmap and set clear objectives

• Collaborate with our Sr. Program Manager on the long term partnership roadmap and strategy

• Develop and maintain partnerships with internal teams and stakeholders to gain consensus at all levels, and generate best practices

• Manage the dependencies and the interfaces between content projects and priorities, negotiate the trade-offs as needed

• Assist with the delivery of federated educational content against the team guidelines

• Develop a deep understanding of the customer and channel strategies as well as business pain points by actively deep diving data and working with cross-functional teams

• Analyze performance metrics, communicate results, and make recommendations

• Review and implement program and process optimizations based on results with the ability to think big about long-term goals

• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives

About the team

Amazon Seller University's mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We are a team of product, learning design, program, analytics, and tech professionals who work collaboratively to innovate for and educate sellers.

Basic Qualifications

• Bachelor's degree

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.