Amazon Corporate LLC Program Manager, Business Operations in Seattle, Washington

Program Manager, Business Operations Location: US-WA-Seattle Job ID: 736546 Company: : Amazon Mechanical Turk, Inc Position Category: Project/Program/Product Management--Non-tech Company/Location (search) : Country (Full Name): : United States Job DescriptionAmazon Mechanical Turk is a service that provides access to an on-demand, scalable, workforce to complete jobs that humans can do better than computers. Common use cases include image recognition, audio transcription, machine learning algorithm training, sentiment analysis, data normalization, and surveys. At any given time, there are hundreds of thousands of jobs (called Human Intelligence Tasks, or "HITs") available in the system. If you are excited by the opportunity to design and develop highly scalable web services and systems, this may be the right career move for you. We operate as a startup within Amazon, providing great flexibility in product and technology direction. We're looking for an analytical and highly customer-obsessed Program Manager to lead the day-to-day operational functions for MTurk Business Operations team. As a Program Manager, you will have the opportunity to demonstrate not only your program and project management skills, but also define and drive program initiatives, processes, and policies. This role will tap into your ability to wear multiple hats, working with product, engineering, and customer service teams to address issues/solve challenges our team has never encountered before and shape the business. This is an excellent opportunity for a motivated, energetic individual to have a large impact business unit within. The right person will have at least five years of program management or equivalent experience, be highly analytical and able to build select and digest the right signals from datasets, and be calm in the face of fast-moving environments. Candidates must have strong sensibilities to develop new concepts and drive trade-offs to achieve business goals. Candidates must be independent and flexible, with solid communication skills and strong customer focus. As the Program Manager, Business Operations for Amazon Mechanical Turk, your responsibilities will include: * Working closely with development teams to build and launch new features and programs * Developing key processes, metrics and performance indicators to measure overall platform performance and provide foundation for continuous improvement. * Clarify and drive short-term project priorities and commitments, as well as establish and maintain clear chains of project management and accountability. Developing and effectively communicating strategies & plans in narrative format. Basic Qualifications Bachelor's Degree or equivalent experience. 5 years of relevant work experience in Program management, process improvement and/or digital/high-technology companies/products. Preferred Qualifications Experience with agile or other program management methodologies Ability to succeed amidst ambiguity Leveraging technology to invent, improve, and scale. Proven ability to meet tight deadlines, multi-task, and prioritize workload. Ability to work in cross-functional teams, communicate with colleagues in both business and technical roles and develop process that drives scale. Experience in EXCEL, SQL. Adept at working with different systems and making recommendations on improvements for both systems and processes. Ability to handle the day-to-day management of tasks, prioritization and resolution of problems and issues and experience in implementing action plans to meet objectives. Excellent communication and presentation skills and the ability to express thoughts logically and succinctly. Self-starter and possesses flexibilit