Amazon Corporate LLC Program Manager, AWS Disaster Response in Seattle, Washington
Do you want to help AWS customers working across the disaster lifecycle leverage AWS services, AWS technology, and AWS volunteers to help solve the tough technology challenges they encounter after a natural disaster or crisis? The AWS Disaster Response Program is looking for a Program Manager to join our team and work closely with customers, partners, and service teams to support programming across the disaster lifecycle.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.AWS non-profits team is seeking a Program Manager II to support the growth of our business by building and improving programs and processes in support of the Disaster Response Program. Objectives for this role will be measuring the program's downstream impact; systematically developing and managing internal processes; developing and tracking customer use cases ; and supporting the program's public-facing engagements and customer needs for programs. This role will also provide operational support to the AWS Diagnostic Development Initiative.In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders. This requires working effectively with global business owners at all levels in sales, services teams, public policy, and other AWS and Amazon teams to ensure the delivery and execution of projects. Cross-team coordination, project management, and excellent communication skills are essential.* Drive program objectives - provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.* Scale services and tools - design processes and procedures that scale with the business' growth in volume, complexity, and global geographic dispersion.* Define key performance indicators - develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.* Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.* Develop sustainable training as needed for new project/program launches.* Work with the HR team and business leaders to evangelize Amazon DR programs and Leadership Principles.* Provide operational support to the AWS Diagnostic Development Initiative* This role can also be filled in our Herndon, VA (Northern VA) office.Basic Qualifications* Bachelors Degree* At least 7+ years of experience in a Program or Project management role* At least 5+ years managing multiple projects with internal and external stakeholders* At least 5+ years of data analysis experience of program impact* 2 + years with CRM (Salesforce and Tableau) toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.