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SM Diversity (representing client) Program & Events Manager (Eastern time zone) in Seattle, Washington

PROGRAM & EVENTS MANAGER (Eastern time zone)DescriptionFTE - $42,500 - $57,000 Remote (supporting Eastern time zone clients) VitalTalk’s mission is to teach clinicians how to be better, more compassionate communicators with seriously ill patients and their families. We do this primarily through teaching face-to-face communication courses. Through our online module, communication skills course, train-the-trainer program—and via our community of trained faculty—we reach thousands of clinicians a year. We are both a startup and a nonprofit. We are looking for a Program Manager to join our expanding team and support this rapid growth Our Culture: The words startup, nonprofit, and healthcare each conjure up different ideas of work and culture. We like to think of ourselves as a great mix of all three: 1) Startup Mentality: We operate nimbly, on a tight budget, and constantly iterate to deliver a better product today than we did yesterday. Concrete absolutes rarely exist in our daily work. 2) Nonprofit Core: We believe deeply in the power of our impact, care for the work-life balance of our employees, and use our mission and data to drive our progress. 3) Healthcare Ecosystem: We interact with brilliant clinicians and healthcare systems on a daily basis, helping them improve their communications with patients while reducing burnout. If you were working with us, here are some of the things you would have done in the last two weeks:Communicated with course participants and VitalTalk faculty and staff regarding final course logistics and travel arrangements Ordered, packed, and shipped course supplies Put the finishing touches on course materials and set them up for printing Spoke with the client to discuss goals and onsite needs for the course Led a kick-off call with the course director to finalize the course agenda Reached out to the VitalTalk faculty teaching the course to introduce yourself, schedule prep phone calls, and book travel o Interviewed a group of local improv actors to book them for an upcoming course in Salt Lake City Discussed process improvements for the next time we run a similar course Sent notes of appreciation to thank the course faculty, actors, and participants Submitted invoices to pay the VitalTalk faculty and actors Pulled evaluation data to send to clients and course directors for each course Confirmed course data in Salesforce Put the finishing touches on the next week’s course: Started planning a future course Finalized a past course o Debriefed with the programs team by sharing what worked well and what was challenging at our course in Washington, D.C. Submitted invoices to pay the VitalTalk faculty and actors o Pulled evaluation data to send to clients and course directors for each course Confirmed course data in SalesforceMet with the internal VitalTalk team Discussed areas for process improvements with the operations side of the house, like building a feedback form to evaluate actors Shared results of research on potential new vendors for course material printing and course supplies shipping Managed our online module Enrolled new course learners in the module o Assisted learners who have had difficulty logging in RequirementsThe Program Manager is an essential member of our rapidly expanding team!The Program Manager will join our team as a lead for logistics and coordination for core VitalTalk courses and act as the front-line point of contact for clients regarding our programs. Deep attention to the details, com