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Catholic Community Services Program Director I in Seattle, Washington


Program Description:

Dorothy Day House:

The Dorothy Day House is a residence for formerly homeless women. Our residence provides housing for 41 low-income adult women, many of whom are disabled. All residents at DDH are on fixed incomes and earn less than 30% of the area’s median income. DDH is a resident-managed program that is supported by staff. Our staff team aims to promote and encourage resident responsibility, independence and individual growth.

Position Description:

This position oversees the service management, supervises site staff, and is accountable for financial management and achievement of key performance indicators. The Program Director works alongside property management to ensure compliance with safety and facility maintenance and is responsible for ensuring that the property is operated in accordance with agency policies and procedures and meeting regulatory requirements.




  • Select, supervise and train site staff, including Resident Services Manager and Practicum Students. Conduct annual performance reviews with staff.

  • Promote on-going training and support staff around best practices to promote Fair Housing, Aging in supportive housing, Grief and Loss and other relevant trainings. Also ensure attendance at all CCS/CHS mandatory trainings for site employees.

  • As the representative of Dorothy Day House, build relationships with local neighborhood and community representatives to further common goals.

  • Responsible for developing and safekeeping a workplace which values and supports a culturally and ethnically diverse work environment.

Supportive Services/Resident Relations:

  • Work with the entire team to keep residents in housing through individual conversations with residents, Care Conferences, advocating for additional services for residents and other creative strategies.

  • Coordinate emergency medical response for residents, provide leadership in de-escalating agitated residents and address other emergent situations.

  • Promote a strong sense of community among residents and staff by participating or facilitating in monthly group activities. This will include monthly house meetings with all residents in attendance.

  • Respond to tenant complaints and issues promptly and seek resolution at the lowest level responsible.

  • Provide staff support to resident run committees to promote community, cultivate resident leadership and accountability.

Resident Selection and Compliance:

  • Work with King County Coordinated Entry system to identify residents for the program.

  • Prepare and process tenant applications once approved by the Screening Committee.

  • Participate in the annual review of the program policies

  • In collaboration with Catholic Housing Services’ Property Management Team:

  • Coordinate Seattle Housing Authority and Office of Housing unit inspections. In addition to the required inspections by funders annually, conduct quarterly unit and building inspections.

  • Ensure compliance with all HUD, WSHFC, SHCA, City of Seattle, Fair Housing and Landlord-Tenant laws, regulations and requirements.

Fiscal Management:

  • Prepare annual services budget for program in consultation with Division Director.

  • Monitor and control expenses within the constraints of the annual budgets, including monitoring monthly financial statements and reviewing financial needs.

  • Timely complete all invoices and reports to Funders as required by funding commitments


  • Maintain regular, scheduled office hours.

  • Respond to after-hour emergencies and share on-call responsibility.

  • Represent the Dorothy Day House in service provider meetings or events. Advocate for residents on a continual basis to ensure consistent service from agencies and systems.

  • Perform other duties as assigned.


This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, and interactions with angry persons.



  • BA in Human or Social Services or equivalent experience working in social services or a low-income housing setting.

  • At least two years of supervisory experience with strong skills in hiring, coaching, training and evaluating.

  • Two years of experience in direct social service to low-income and special needs populations, including homeless adults.

  • Demonstrate experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention and other issues related to homelessness.

  • One year administrative and/or office management experience.

  • Proficiency with computers and ability to learn property management software

  • Ability to prioritize multiple tasks, be detail-oriented and be flexible.

  • Understanding of resident self-management, or willingness to learn.

  • Ability to work with single adults who may have issues related to domestic violence, abuse, drug addiction, physical and mental health problems.

  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

  • Ability to work independently as well as in a team environment and working as part of a multidisciplinary program.

  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.


  • Minimum two years of experience in a low-income housing setting and an understanding of basic property management concepts.

  • Experience in low-income subsidized housing or property management.

  • Working knowledge of Seattle Landlord/Tenant Laws.

Experience in direct service with chemically dependent or mentally ill persons

Job LocationsUS-WA-Seattle

Posted Date1 day ago(2/26/2021 6:42 PM)

Job ID2020-5078

of Openings1