Fred Hutchinson Cancer Research Center Program Assistant II in Seattle, Washington
Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:
We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
We are responsible. Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.
This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.
The Program Assistant acts a professional liaison for patients and families, care providers, as well as other SCCA departments. The role uses critical thinking skills to facilitate and operationalize complex order requests through heavy use of multiple computer systems. Primary responsibilities include:
Coordinates outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
Manages and prioritizes outside record requests
Work with Patient Financial Services to coordinator financial authorization for outside scans and procedures
Triage calls/requests/incoming records from referring physicians, patients, family members, and others
Recognizes emergency situations and initiates correct code procedures
Supports the overall function and operations of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff
Carry out miscellaneous administrative duties as assigned by supervisor
High school graduate or equivalent
Ability to use initiative and sound judgment in carrying out responsibilities
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Ability to use a mouse, navigate computer programs, use email, and enter data into computer systems in accurately and efficiently in a business setting
Ability to work in a fast paced, complex healthcare environment
Ability to establish professional relationships with patients, families, staff and providers
Demonstrated customer service skills preferred
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
External Company URL: http://www.fredhutch.org/careers
Street: 825 Eastlake Ave E