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Aston Carter Product Support Specialist in Seattle, Washington

Opportunity Description –

Great opportunity to get foot in the door with a massive software company!

Founded 2004, Large tax software company is a leading provider of cloud-based tax-compliance software that

delivers a broad array of compliance solutions related to sales tax and other

transactional taxes. We are pioneering technologies to make the complicated

world of sales tax easier for our customers and partners. We pride ourselves in

creating through organic and inorganic (acquisitions) cutting-edge technology

that constantly strives to “wow” our customers through innovation and relentless focus on excellence.

Office location: Seattle, WA

Role is HYBRID - candidate will be required to be onsite

therefore MUST be Fully Vaccinated prior to start - Working from the office Tues-Thurs

with Mon and Friday working remote from home - rotating working weekends,

average about 1 weekend every 2month - After a few weeks in paid training, we

will expose the agent to web cases, getting familiar with Salesforce and

emailing with customers as they grow their knowledge on Avatax software and

other various software products. Agent would take incoming calls, create a case

and resolve them if able. If not, move the case to the appropriate team and

work with other agents to exhaust all resources to find the customer an answer.

We would want to see a great attitude, great work ethic and someone who is

flexible to move focus as volumes increase.

Required Experience:

  • 3+

years of experience providing direct support to external

customers by phone, electronically and face-to-face

  • Software

product support experience is a MUST

  • Excellent Problem-solving skills and the ability to

navigate challenging situations professionally

  • Excellent organizational skills - Ability to prioritize,

manage, multi-task, and execute projects cross-functionally

  • Have the ability to think outside the box to find


  • You are a team player with a focus on promoting a positive

and professional atmosphere

  • You like to tinker and love technology

  • Flexible and addable, able to adjust to change and embrace

the unknown

  • The ability to see the biggest picture, as well as work

within the defined (and sometimes undefined) guidelines

12 month contract to hire. Full time opportunity $24 hourly/ Fully benefits –health, vision and dental, 401K

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.