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Ivanti, Inc. Product Support Engineer in Seattle, Washington

Join our teamLooking for more than just a job? We like developing our people just as much as we like developing great products.Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it's an exciting time to join Ivanti!Competitive salary and benefits and flexible hours. Ivanti is a great place to work.If you're passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!What We Do Empower users to seamlessly and securely connect from any place in the world that offers air, water and... Internet!Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.Empower organizations to continue to breathe easy, now with an added sense of invincibility.Work hard so that you can focus on the things you want to!Who We Are:Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With headquarters in Utah, offices in London and Paris and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace - it's a great time to work for Ivanti!We anticipate our customers' needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organizations to thrive in the Everywhere Workplace - automating the tasks that discover, manage, secure and service all of their IT assets.Our Culture:Teamwork is intrinsic to what we do and why we do it. We are accountable to each other - and support one another. We provide opportunities to grow, learn, add value and thrive - while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.This role is remote.Why We Need you!This position is either a primary or secondary support liaison between the company and customers providing broad technical support. Assists various groups manage difficult technical initiatives and resolves product support challenges. Provides technical support to field engineers, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug complex systems, software, or networked and/or wireless systems. Reports design, reliability and maintenance problems or bugs to design or product engineers. May be involved in customer installation and training. Provides support to customers where the product is highly technical or sophisticated in nature.What You Will Be Doing:Responds to complex technical inquiries where first-line product support has failed to isolate or fix problems with malfunctioning software services. Resolves customers' questions or problems remotely with respect to systems configurations/setup, product functionality and product enhancements.Troubleshoots, identifies, tests, and documents product defects for review and validation. Assists various groups manage difficult technical initiatives and resolves product support challenges. Provides technical support to technical and product support personnel who diagnose, troubleshoot, repair, and debug complex systems, software, or networked and/or wireless systems.Develops knowledgebase to leverage lessons learned to address common customer questions and issues more quickly.Represents the team in a number of other functional grou

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