Job Information
Nordstrom Product Manager 1 - Loyalty (Hybrid - Seattle) in Seattle, Washington
Job Description
Our mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 1 on Nordstrom’s Product Management Team, you will play a crucial role in enhancing the customer experience through data-driven insights and delivering key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance.
As a member of the Loyalty Product Management team, you will help drive forward our customer experience through improving Nordy Club operations and the platform that supports our program . You will wear many hats, jumping from conversations about user experience to operations efficiency to data insights in a single morning. You will work closely with your Engineering squad to drive development , a s well as with your product peers given the intersection of loyalty across our business . You’ll be part of a team that works hard to engage and reward our customers and drive customer growth every day.
A day in the life…
Product Strategy and Vision - Contribute to a product vision that is aligned with company goals and business priorities and evangelize with your squad and key stakeholders
Continuous Discovery and Insights - Monitor key KPI performance , and keep current with customer and market research to provide insights for continuous improvements and feature opportunities
Prioritization and Planning - Prioritize the product roadmap and feature backlog
Definition and Decomposition - Write user stories, acceptance criteria, and measurement plans
Collaboration and Influence - Collaborate with the Experience Design, Engineering , Analytics, and Marketing teams to create meaningful experiences for our customers
Drive Impact - Embed with the Engineering squad to drive progress against deliverables through day-to-day management of backlog, agile ceremonies and launch planning
What We Value:
Our brand legacy of customer service
Curiosity and learning
Collaboration and diversity of thought
Evidence-based outcomes
Speed to market and progress over perfection
Accountability
Simplicity
Experimentation
Customer-centric mindset
You own this if you have…
1 -3 years of product management experience or equivalent with technology or ecommerce company preferred
Bachelor’s degree in Business , Math, Engineering, Computer Science, or equivalent experience
Basic technical background and understanding of software development principles, including Agile development and a/b testing methodologies
Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering , User Experience , and Marketing
Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
Proficient in data analysis and performance metrics
Strong critical thinking, analytical and problem-solving skills
Outstanding organizational and time management skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $88,500 - $162,500 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!