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Description

The Amazon Device and Services Design Group (DDG) creates revolutionary products used by millions of customers worldwide, including Fire TV, Fire Tablet, and the Alexa family of devices and endpoints. Our DDG Research team is a driving force behind informed product decisions, integrating mixed-methods research and analytics throughout the entire product development lifecycle. We're seeking an exceptional Principal Quantitative Researcher to transform complex data into actionable insights that shape the future of our products. This role sits at the intersection of statistical rigor and human-centered design, directly influencing product strategy and customer experience (CX).

Key job responsibilities

• Collaborate with product and design teams to identify the most important research questions to answer

• Build, communicate, and maintain research roadmaps

• Design and conduct quantitative research to inform and evaluate product and CX investments

• Apply methods including surveys, A/B tests, statistical modeling, mixed-method studies, or other approaches (existing or invented) that you determine to be most effective

• Synthesize multiple data sources into actionable insights

• Triangulate survey insights with engagement metrics in partnership with business intelligence

• Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills

• Influence decision-makers at all levels to act on insights, driving customer delight and business objectives

As a successful Quantitative Researcher, you:

• Are driven to understand human behavior, motivations, and attitudes

• Are motivated by seeing your insights improve customer experiences

• Have strong and diverse statistical skills and actively seek to expand your toolkit

• Thrive on complex, ambiguous problems and critically question assumptions

• Enjoy building strong cross-functional relationships, seeing different perspectives as opportunities for better solutions

• Excel at transforming complex data into compelling stories that drive product decisions

• Persuasively advocate for your insights, earning trust beyond immediate stakeholders

• Enjoy mentoring and learning from other researchers

About the team

Why join us?

• Shape the future of Amazon's most innovative device and service experiences

• Influence product decisions that impact millions of people

• Work with world-class researchers, designers, and product teams

• Leverage the support of a dedicated Research Operations team and the latest tools and technologies

• Contribute to a strong culture of innovation and customer obsession

Basic Qualifications

• PhD or MS in statistics, experimental or social psychology or a related discipline

• 10+ yrs industry experience leading quantitative research

• 2+ years leading research that informs digital product design

• Expert-level knowledge of experimental and quasi-experimental methods

• Demonstrated mastery of statistical modeling and hypothesis testing

• Strong skill with R, Python, or similar languages

• Proficiency with SQL and data visualization tools (e.g., Tableau)

• Experience with survey sampling strategies and weighting techniques to ensure representative results

• Exceptional written and verbal communication skills

Preferred Qualifications

• Track record of successful collaboration with qualitative researchers (e.g., ethnographers, human factors specialists)

• Experience mentoring other researchers and driving team excellence

• Experience with generative AI and its applications in research

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163,000/year in our lowest geographic market up to $269,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.