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Amazon Corporate LLC Principal Product Manager, Selling Partner Support WW Defect Elimination in Seattle, Washington

Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting Customers, Brands, Selling Partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We strive to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them.PSAS (Partner Solutions and Support) focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts through preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause Selling Partners to seek help, build self-service tools to resolve their issues on their own without waiting for help from Amazon, and provide Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution. We also make daily adjustments throughout our global network to meet the needs of our Selling Partners, employees, and the business. Our team includes product managers, program managers, SDEs, scientists, and a range of operational and other specialty roles, and we operate at scale with over 17K Amazonians in our team, spanning 50+ global locations, and handling over 85M contacts a yearAre you an innovator who is excited by the opportunity to be at the forefront of redefining the way Amazon enables Selling Partner success? Are you looking for a place where you'll be valued for your ability to cut through ambiguity and define, develop and deliver game changing products that are simple to use? Do you want to drive change at global scale, impacting millions of users around the world?The PSAS team is looking for a Principal Product Manager who will lead cross functional responsibilities to drive improvements in the Worldwide (WW) Selling Partner experience by fundamentally removing their need for support. This role requires working with and influencing Amazon product teams across businesses and geographies, removing defects in the Selling experience resulting in a direct reduction in contacts and overall cost savings. The leader will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact. You will build programs that deliver a better selling experience by partnering with multiple Program, Product and Tech Teams. This position involves regular interactions with senior management on status, risks and is a key contributor to weekly Consumer mechanisms.In this role you'll get the opportunity to:* Advocate on behalf of the Selling Partners, from the identification of defects that prevent success, to driving resolution of the most impactful issues with the teams that own the product.* Influence the product strategy and vision for key functionality in a large-scale technology product, developing short, medium and long-term features.* Set goals which align cross-team contributions and measure progress towards achieve the vision.* Contribute to the product roadmap, driving prioritization and trade-off decisions within and outside of the team* Champion and gain buy-in for solutions from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.* Drive effective teamwork, communication, collaboration, and commitment across multiple gro

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