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Description

The Head of Global Policy will own and lead strategic initiatives across functional teams in Conversational Shopping including legal, product, science, and PR to build scalable controls that prevent brand-damaging and trust-busting sensitive content from being surfaced to customers. This role will build out a program that enables policies to be translated into workstreams that inform model training, feature development, and conversational style. And they will refine, implement, and regularly inspect global policies for the Conversational Shopping organization.

Key job responsibilities

• Interpret and adapt Amazon’s corporate policies to meet the needs of Rufus, helping the conversational shopping organization navigate and mitigate risks, in order to create a helpful, delightful experience for customers.

• Manage risk-related details of the product roadmap, and work cross-functionally to deliver a policy-compliant, customer-facing product.

• Influence the product development process, driving the conversation around policies, anticipating and mitigating risks, successfully managing escalations, and taking into account scalable enforcement strategies.

• Define long-term global and localized policy stances, standards, and strategies.

• Build a flexible, scalable global content policy framework with associated internal processes for sensitive content.

A day in the life

The role requires looking around corners to identify areas of potential risk, fast-paced research, and driving high-judgment decisions on tight deadlines. It also requires exceptional judgment, excellent written and oral communication skills, strong interpersonal skills, deep curiosity about the evolving AI landscape, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results.

About the team

This is an opportunity to join the high-performing team behind Amazon’s new generative AI-powered shopping assistant. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more.

Basic Qualifications

• 10+ years of product or program management, product marketing, business development or technology experience

• 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience defining and implementing global policies that prevent brand-damaging and trust-busting sensitive content from being surfaced to customers.

Preferred Qualifications

• Experience owning technology products

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.