Work in Washington Veterans Jobs

Post-Crisis Case Manager - MCT

Seattle, WA (http://maps.google.com/maps?q=2150+N+107th+St+Ste+B-40+Seattle+WA+USA+98133) •MCT

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Job Type

Full-time

Description

Shift: Day (10:00am - 6:30pm)

Days Off: Saturday, Sunday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

DESC's Mobile Crisis Team (MCT) responds quickly to requests for crisis intervention from police, fire, medics, DCR's, and Crisis Connections to connect individuals in a mental health or substance use crisis to more therapeutic treatment options, other than jail or the emergency room. We are working to stop the trend of criminalizing mental illness, and make sure individuals in mental health crisis get the help they need. The team works throughout King County in a wide variety of community settings and in all types of weather.

This Post Crisis team is trained in post crisis resolution and intensive case management follow-up with the individual after their initial crisis outreach. Mobile Response providers offer trauma-informed interventions that utilize harm reduction principles. The team works throughout King County from region specific offices and in a wide variety of community settings and in all types of weather. The team can work with an individual to re-establish connections to an existing care team, or in cases where an individual is not service connected and desires to be, the Post Crisis team will work with an individual to establish connections with long-term Behavioral Health and case management services.

MAJOR DUTIES AND RESPONSIBILITIES:

• In response to and collaboration with first responders and other referents, perform timely outreach services to individuals needing services, assessment, referral and linkage to needed services.

• As a member of a multi-disciplinary team, provide psychosocial assessments, refer to substance use screenings, stabilization and meaningful engagement for adults referred to Post Crisis; in the field.

• Establish and implement a plan to successfully engage clients in relevant services and other resources.

• As needed, provide follow-up services aimed at establishing linkage to services for program participants.

• Complete all data collection and documentation required of the project and DESC.

• Develop and maintain cooperative relationships with programs providing services for the population served.

• Comply with applicable program research and evaluation procedures.

• Comply with the all-agency policies and procedures, and relevant titles of the Washington Administrative Code and Revised Code of Washington.

• Communicate with and advocate for the person within their faith, neighborhood or other components of the persons’ community.

• Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.

• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.

• Participate in verbal de-escalation and crisis intervention in emergent situations and be able and willing to assist other staff as needed to maintain a safe, secure environment.

• Other duties as assigned.

Unit Mitigation

• Participate in the planning, organizing and facilitating of unit mitigations for clients on your caseload. Unit mitigations are coordinated efforts to support clients with maintaining healthy living conditions. This can include but is not limited to attending care conferences related to unit mitigation, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with Housing staff to ensure proper work orders are filed in a timely manner, participating in cleaning out clients’ units, and documenting barriers to unit mitigation. More specific details will be found in your program manual

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employees will be working both indoors and outdoors in all types of weather.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental, or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Requirements

MINIMUM QUALIFICATIONS:

• Relevant bachelor's degree in social work, psychology, or related behavioral science, OR

• A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties

*Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year

• Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.

• Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential

• Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.

• Be able to pass a Washington State Criminal background check.

• Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, Trauma-Informed Treatment, and relevant Evidenced based/Emerging best practices

• Knowledge of Harm Reduction strategies.

• Strong working knowledge of DSM IV (and its successor).

• Be able to assess situations quickly and respond appropriately to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.

• Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.

• Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own.

• Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.

• Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.

• Possess strong communication and writing skills.

• Able and willing to provide community outreach anywhere in King County from which a referral may originate.

• Familiar with King County crisis response system, other relevant community resources, and methods of access.

• Ability to communicate and work effectively with staff from various backgrounds.

• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.

• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for program participants.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in a relevant field such as social work or psychology.

• Experience and skills in working with mentally ill individuals who are difficult to engage and may resist services.

• Bilingual in Spanish/English (fluent).

• Meet criteria as a Substance Use Disorder Professional (SUDP).

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

Salary Description

$71,662.56 - $79,131.12 annually