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HomeStreet Bank Personal Banker, Retail Banking (West Seattle, WA) in Seattle, Washington

Salary Range: $21.20 - $31.83 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: April 2, 2024 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our . Job Description Summary: The Personal Banker role is responsible for growth, maintenance, and development of both new and existing personal and business banking relationships. This role demands exceptional customer service skills, beginning with welcoming customers to the bank, conducting in-depth profiles to understand their financial needs, and providing tailored recommendations based on a comprehensive understanding of the bank's offerings. Additionally, this role involves proactively pursuing new banking relationships beyond the immediate community. This position involves creating detailed profiles for each customer and maintain regular personal contact through phone calls or emails, aiming to strengthen and expand customer relationships. Beyond relationship management, the position entails a variety of universal banking duties, including operational tasks, cash handling, and other branch support activities. Job Details: Primary Functions: Sales Conduct in-depth interviews and profiling of customers to recommend suitable banking products and services. Actively suggest strategies to help customers improve their financial position. Identify and engage customers at risk of leaving, aiming to retain their business. Update new and existing customer profiles to maintain accurate and current information. Contribute significantly to the branch's growth and sales achievements. Leverage advertising leads, prospect lists, personal and professional contacts, and internal referrals to expand customer base. Monitor and achieve personal sales targets on a weekly and monthly basis. Generate referrals to branch managers and business partners. Engage in both warm and cold business developments calls as assigned by branch management. Participate in community events and networks to increase referral-based sales. Collaborate with other business departments to identify sales and referral opportunities, enhancing the overall customer satisfaction. Operational Excellence and Customer Service Perform teller and operational duties. Open new accounts, ensuring appropriate account ownership to optimize FDIC insurance coverage, and compliance with all regulatory requirements. Handle both basic and complex banking transactions, including changing account ownership, living trusts, guardianships accounts, estate assignments, and consumer and home equity loans. Maintain in-depth knowledge of the bank's products to aid in acquiring business and consumer customers. Set the standard in customer service excellence and advocacy. Conduct sa

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