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As a regional performance manager, you drive: Client Relationships Proactively develop and manage Client relationships ensuring that expected service levels are achieved. Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the Client, as reflected by Client feedback. Service Delivery Develop a deep understanding of contract and key performance indicators (KPIs) including reporting requirements and become the account Subject Matter Expert (SME) for performance management. Work with service line teams across the region to ensure adherence and understanding of KPI deliverables. Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL's performance. Support Governance relationship management and work with JLL Governance Lead to obtain clarification where contract and KPI language requires additional interpretation and alignment. Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results. Assemble KPI scorecard, audit KPI artifacts and participate in and/or lead KPI review sessions with Client. Manage contract change process and detailed log of contract changes (i.e. changes to square footage, headcount etc). Own and maintain contract service matrix and manage updates through contract change process. Participate in special projects and/or facilitate ad hoc reporting requests as required. Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account. Manage the account's quality assurance program. Ensure data integrity of all technology and information systems across the portfolio and audit from time to time. Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client. Leadership/Staff Management Develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events Actively support an environment of teamwork, co-operation, performance excellence and personal success Participate in the individual performance management program and personal development planning for members of the team Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.